IT TECHNICIAN (GREATER NORWICH)

Unity Schools Partnership
IT Technician
Base Location: Greater Norwich
Start date: September 2025
Contract Type: Permanent, part time (14.8 hours per week, 52 weeks per year)

Salary: Grade 4 SP 9 -12 (FTE: £27,254 - £29,540 / Actual: £10,901 - £11,816 per annum)

• We have a travel claims policy to ensure you are supported on travel requirements of the role.

Are you an IT Technician looking to support the education system? We want an IT Technician to support our schools to make teaching easy, help students enjoy learning and promote the power of technology in supporting classrooms getting more exciting and efficient in the future!
We are looking for an IT Technician to work in our schools across Haverhill and the surrounding areas.
We value our employees by reinvesting in opportunities for career growth and benefits that ultimately reinforce the integrity of the Trust.

What do we have to offer?

• Positive work/life balance
• Friendly and supportive working environment
• Supportive and positive management
• Excellent opportunities for career development
• Motivation to grow and learn
• Variety and job satisfaction

What’s in it for you?

• Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector.
• As part of the team, you will have access to a wide and varied range of technologies across Primary, Secondary and Special Education, with support from you colleagues who promote a cohesive work culture with diverse ideas which help form strong solutions.

How will you spend your days?
ICT technicians provide 1st line support to look after school IT equipment, install, order and maintain software and hardware and provide technical support to teachers and pupils.

ICT technicians work in a hub as part of the trust wide IT team and support the staff and pupils within our schools. Your day-to-day work usually involves:

• resolving IT issues reported through our service desk ticketing system
• assisting in the maintenance of the school’s network
• installing new software and upgrading existing applications
• providing technical support for teachers and pupils
• running diagnostics
• maintaining hardware peripherals (e.g. visualisers, printers, external drives)
• ensuring systems are safe and offer full child protection
• training teachers and students

Skills and experience you’ll need

• you will need to enjoy working in a learning environment and have great patience, diplomacy and good communication skills
• knowledge of operating systems, networking, hardware and software commonly used in schools
• good problem-solving skills
• good organisational skills
• the ability to explain problems and solutions clearly to non-technical users
• the ability to prioritise, work under pressure and meet deadlines
• a patient and methodical approach
• the ability to work alone or as part of a team
• an awareness of health and safety

You can view a full list of requirements in the job description and person specification. If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.
Travel between schools within your hub will be required and candidates will therefore require your own car. Where possible, we look to deploy technicians close to their home base to reduce the environmental and financial impact of travel for work. We have a travel claims policy to ensure you are supported on travel requirements of the role.
A Full Enhanced DBS check will also be required for the successful candidate.
For an informal conversation please contact Ben Shread, Head of IT Operations and Cyber Security Lead on bshread@unitysp.co.uk or phone 01284 413399.
Closing date: 09:00am, Tuesday 9 September 2025
Interview date: w/c 15 September 2025
Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.
In line with safer recruitment, we are unable to accept CVs. Failure to complete an application form satisfactorily may result in not being shortlisted for the post.
Unity Schools Partnership is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing an organisation that works for everyone, so we particularly encourage applications from different under-represented groups.

Please refer the Job description for details