COMPANY OVERVIEW:

GTI Laboratories is a fast-growing leader in toxicology and hematology laboratory services. Established in 2013, we are committed to revolutionizing patient care by providing accurate, reliable, and cost-effective testing solutions. Based in Scottsdale, Arizona, our state-of-the-art laboratory spans over 4,000 square feet, offering a vibrant and collaborative workspace, complete with outdoor areas and modern conference rooms. Our diverse team of scientists, medical professionals, and sales executives work together to deliver top-notch clinical laboratory services nationwide (excluding New York). GTI’s mission is to empower healthcare professionals with the tools necessary to make informed decisions, ultimately improving patient outcomes.

POSITION OVERVIEW:

We are seeking an IT Technician to join our growing team at GTI Laboratories. The IT Technician will play a crucial role in maintaining our organization’s hardware and software systems, ensuring smooth day-to-day operations. This individual will be responsible for troubleshooting technical issues, maintaining inventory, and providing support for a wide range of IT needs. The ideal candidate should be tech-savvy, adaptable, and able to collaborate effectively with team members across departments while remaining proactive and solution-oriented.
Position Type: Full-time
Schedule: Tuesday through Saturday, 11am-7pm
Location: Scottsdale, AZ

POSITION QUALIFICATIONS:

• Education: Basic industry certifications (A+, Network+ or equivalent) are preferred; college education is a plus but not required.
• Experience:
• 2–3 years of helpdesk or desktop support experience, with a focus on customer service and technical problem-solving.
• Hands-on experience is acceptable in lieu of formal education.
• Previous experience in a collaborative IT environment is a plus.
• Skills:
• Strong knowledge of Microsoft technologies.
• Ability to quickly learn and adapt to new software and systems.
• Excellent verbal and written communication skills.
• Strong teamwork and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to work occasional after-hours or weekend support as needed.

• Respond promptly to IT-related requests from users, including remote users, utilizing remote monitoring and management software.
• Provide support for in-house computer systems, ensuring top performance of workstations, including troubleshooting, upgrading, repairing, maintaining, and installing hardware and software.
• Perform root cause analysis and develop solutions to recurring technical issues.
• Troubleshoot and resolve software, hardware, and system problems by researching, diagnosing, and applying available resources and information.
• Offer clear, step-by-step guidance to users when documentation for issues does not exist, both over the phone and in person.
• Maintain thorough documentation for technology processes and provide end-user support.
• Collaborate with management and staff to implement and maintain systems that align with industry best practices while safeguarding data, networks, and systems.
• Regularly monitor and track service desk requests in the ticketing system, ensuring efficient problem resolution and proper documentation.
• Upgrade software and hardware as authorized, including desktops, laptops, tablets, mobile phones, and other devices.
• Assist with administrative duties such as scheduling equipment loaners and coordinating shipments to remote sites.
• Foster a positive support experience for team members by maintaining a professional and approachable demeanor.
• Perform additional job-related duties as assigned.