OVERVIEW:

IT Technician – Join Our Growing Team!
Are you the go-to person for all things tech? Do you thrive on solving problems, keeping systems running smoothly, and making technology work for people instead of against them? If so, we want you on our team!
As an IT Technician, you’ll be the first line of defense when it comes to keeping our technology secure, reliable, and user-friendly. From troubleshooting and upgrades to system security and cloud management, you’ll play a key role in supporting our business and our people every single day.
We are seeking a highly motivated IT Technician with intermediate to advanced technical experience to support our growing team in the Chicagoland area. This hands-on role is ideal for a self-starter with a strong background in infrastructure, systems troubleshooting, and user support. Degrees and certifications are a plus.

QUALIFICATIONS:

• Experience: One year of support desk experience providing assistance to end users or other IT experience
• Education/Certifications (a plus): Bachelor’s degree in Computer Science or related field; A+
• Skills: Excellent written & verbal communication, strong problem-solving abilities, sharp attention to detail, effective time management, ability to work independently, and strong interpersonal skills
• We are looking for someone that is flexible with their workload and can demonstrate multitasking in a fast environment. .
• Bonus Points For: Windows certifications or past project management Preferred (Not Required)
• Industry certifications such as A+, Linux+, or CCNA
• Exposure to database programming and support

Why You’ll Love It Here

• Be part of a collaborative, supportive team that values your expertise.
• Tackle diverse IT challenges that keep every day fresh.

• Mon-Fri support 3:30AM-11:30 – work from home
• Project work during times when there are no support calls
• Troubleshooting issues and being the first point of contact when things go sideways.
• Help desk – helping those with urgent needs and tracking our effectiveness via a robust ticketing system
• Managing rollout projects with vendors and our customers
• Upgrading systems so software works seamlessly across all devices.
• Installing and managing anti-virus software to protect our users.
• Testing and evaluating new tools, hardware, and software.
• Building great relationships across teams, from peers to executives.
• Managing cloud systems (Office 365 / Google Suite).
• Running daily backups and maintaining reliable technical documentation.
• Handling firewall and router configurations (basic to intermediate level).