IT Technician I at EMA Engineering & Consulting Inc

Tyler, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Hardware troubleshooting, Software troubleshooting, Desktop support, Laptop support, Windows operating systems, Microsoft 365, Networking, IP addressing, DHCP, DNS, Ticketing systems, Remote desktop tools, Onboarding, Offboarding, Documentation

Industry

Engineering Services

Description

Description IT Technician I Reports to: Corporate Director of IT Job Summary: The IT Technician 1 is responsible for providing first-line technical support to internal staff across all company locations. This role is essential in ensuring that day-to-day IT issues are resolved quickly and effectively, maintaining a productive work environment. The ideal candidate is customer-focused, responsive, and eager to grow their technical skills. Responsibilities: Job responsibilities include: Serve as the first point of contact for end users seeking technical assistance via phone, email, or the company’s ticketing system. Diagnose and troubleshoot basic hardware and software issues, including desktop/laptop support, printing problems, and connectivity issues. Set up new employee workstations, including imaging, configuring user profiles, and installing required software. Assist with onboarding and offboarding tasks such as account creation, access rights, and device provisioning. Escalate unresolved issues to Tier 2 technicians or other specialized IT staff, following established escalation procedures. Document issues, solutions, and standard procedures in the IT knowledge base to support long-term efficiency. Maintain accurate tracking of support requests and ensure timely resolution or escalation. Perform routine maintenance tasks such as software updates and password resets. Experience: 1-2 years of experience in a help desk or IT support role. Education/Requirements: Bachelor’s degree in information technology, Computer Science, or a related field. Solid understanding of Windows desktop operating systems and Microsoft 365 applications. Familiarity with basic networking concepts (IP addressing, DHCP, DNS.) Strong communication and interpersonal skills; able to interact professionally with users at all technical levels. Experience with remote desktop tools and ticketing platforms (e.g., NinjaOne, ConnectWise, Zendesk) is a plus. Self-motivated and able to manage multiple priorities under general supervision. Key Performance Indicators: Ability to handle firm’s growth. Work with confidential/private information. High personal integrity. Great work ethic and attitude. Strives for work excellence. Foster Teamwork. Develops and values strong working relationships. Dependable and reliable. Has a strong sense of urgency; highly motivated.

Responsibilities

The IT Technician serves as the first point of contact for end users to resolve hardware, software, and connectivity issues. They are also responsible for setting up new employee workstations and maintaining accurate documentation of support requests.