Description:

• Provide IT technical support to company employees, both remotely and in-person by troubleshooting, diagnosing, and remediating technical issues. Technical support includes monitoring of IT Helpdesk and responding to IT issues in a timely manner. Share in weekend on-call rotation and extended hours support (if applicable).
• Provide hardware/software support by installing, replacing, repairing, decommissioning, and configuring computer hardware, software, system peripherals, network connectivity, printers, scanners, phones, mobile devices, etc. If appropriate, coordinate with vendors to resolve hardware or software issues. Assist with hardware/software procurement.
• Support end-users by assisting and managing user life cycle. This includes, but is not limited to, user account management (creations/changes/deletions), new PC setups, and assistance with end-user orientation. Assist with the management of audit and third-party accounts.
• Perform work on assigned special and recurring projects (e.g., quarterly and annual processes) to ensure the completion of projects in a timely and efficient manner.
• Create, update, and maintain manuals and checklists by gathering and organizing information, then ensuring the accuracy and availability of information for users.
• Communicate and constructively interact with co-workers.

HOURS will average approximately 40 per week. This position is budgeted for 2,080 hours per year.

Requirements:

• Six months or more of job-related experience is preferred.
• Excellent customer service and communication skills.
• Ability to use and analyze problems with a personal computer.
• Ability to use and analyze problems with software (e.g., MS Office, bank-related applications, etc.)
• Ability to use and analyze problems with hardware (e.g., computers, printers, check scanners, document scanners, etc.)
• Basic knowledge of IT Security.
• Associate degree in Information Technology, Computer Science, or equivalent educational experience. (preferred)
• Certifications related to Information Technology. (preferred)

BENEFITS: Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees’ future, and recognize hard work.
First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply

Please refer the Job description for details