IT Technician I (MSP) at TeamLogic IT, Woodland Hills, CA

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

30.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Windows 11, MacOS, Windows Server, Networking, Cloud Services, Customer Experience, Active Directory, Microsoft 365 Administration, Autotask, NinjaOne, IT Glue, Addigy, Azure, AWS, CompTIA A+

Industry

Description

Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Why Join TeamLogic IT? At TeamLogic IT, you’ll work with a variety of clients, technologies, and real challenges—not just reset passwords all day. We’re a people-first company that values curiosity, collaboration, and continuous improvement. You get the close-knit feel of a local office backed by the experience and resources of a nationwide network of technicians. Benefits include: Medical - Dental - Vision Diverse and engaging work Team-oriented environment Career growth and training opportunities Competitive compensation Supportive, people first culture About the Role As an IT Technician I, you’ll be the initial point of contact for support requests, helping end users stay productive and resolving issues across a variety of environments. You’ll troubleshoot Windows, MacOS, servers, networks, and cloud services while delivering an excellent customer experience every step of the way. This is an ideal role if you enjoy hands-on problem solving, learning new technologies, and working directly with customers in a fast-paced Managed Service Provider (MSP) setting. Candidates must reside in the Spokane/CDA area and have 1–2 years of MSP experience. What You’ll Do Provide fast, friendly technical support via phone, remote tools, and onsite visits Prioritize and resolve tickets according to defined SLOs Troubleshoot Windows 11, MacOS, and Windows Server issues (2019+) Perform onsite hardware fixes, workstation builds, and peripheral setups when needed Install and maintain antivirus tools and system updates Handle new hire provisioning and system setup Document all work in the PSA after each interaction Maintain accurate customer environment documentation Create/update internal procedures or knowledge-base articles for recurring issues Communicate clearly with customers about ticket status and resolutions Participate in the on-call rotation with other technical staff Support company safety and security standards Perform other duties as assigned What You Bring Passion for delivering a great customer experience Strong troubleshooting skills for workstations, basic server issues, and everyday IT challenges Ability to translate technical issues into clear, simple language Excellent communication and collaboration skills Strong organizational and diagnostic abilities Ability to adapt quickly and multitask in a dynamic environment Reliable, self-motivated, and detail-oriented Ability to document issues and solutions thoroughly Preferred Technical Expertise: Microsoft 365 administration Windows 10/11, Server 2019–2025, MacOS Active Directory knowledge Basic networking concepts Familiarity with Autotask, NinjaOne, IT Glue, or Addigy Exposure to Azure or AWS Certifications such as CompTIA A+, Network+, Security+ Valid driver’s license for occasional onsite visits If This Sounds Like You… You’ll thrive in our environment. You’ll grow your skills, work with supportive teammates, and play a key role in helping businesses operate more securely and efficiently through technology. Compensation: $25.00 - $30.00 per hour Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Responsibilities

The IT Technician I serves as the initial point of contact for support requests, troubleshooting issues across Windows, MacOS, servers, networks, and cloud services to keep end users productive. Responsibilities include prioritizing and resolving tickets according to SLOs, performing onsite hardware fixes, and maintaining accurate customer documentation.