IT Technician I (Olympia, WA) at Intelligent Technical Solutions

Olympia, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

23.7

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, Mac Os Troubleshooting, Helpdesk Support, Application Troubleshooting, Pc Deployments, Imaging, User Profile Management, Office 365 Support, Ms Office Support, Active Directory, Backup Software, Endpoint Cybersecurity, Mobile Devices, Networking Troubleshooting, Customer Service, Problem-Solving

Industry

Computer and Network Security

Description

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic networking troubleshooting related to desktop connectivity. Answer incoming Quick Fix calls from clients." Job Qualifications Experience with Windows and Mac OS troubleshooting. Prior experience in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Valid driver's license and access to a vehicle for client visits. Job KPI's First-touch closed: Each ticket that is completed with only one time entry contributes to this number. Utilization: The percentage of time that you are on the clock and billing time to client tickets. CSAT: Scores filled out by clients using the rating system in tickets. Compensation: Pay rates start at $17.37/hr up to $23.70/hr and vary by experience and location. Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring. (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST, or MCP.) Benefits: Paid US Holiday Paid Time Off Comprehensive Health Plans Life and Accident Insurance Accident and Disability Coverage Company-paid training and certification Retirement Security Health & Wellness Program Salary Advancement

Responsibilities

The technician will provide both onsite and remote IT support, handling system updates and hands-on troubleshooting to maintain high standards of IT service for clients. Key duties include resolving workstation, printer, and standard business application issues with minimal assistance.