IT Technician II - Columbia Falls, MT

at  Xanterra Travel Collection

JOB SUMMARY:

Provides direct support for the applications and hardware used throughout the property. Works directly with the, Director of IT, and/or other IT resources on more sophisticated issues/projects. Responsible for computer operations tasks that need to be completed in the data center when assigned these responsibilities.

PERKS:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities:

• Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property including POS Hardware.
• Oversees maintenance of records and logs associated with computer processes.
• Can be assigned to act as the Technical Adviser on Duty in the absence of Director of IT.
• Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations.
• Works with software and hardware support personnel towards the resolution of problems.
• Install and maintain personal computers and software as requested.
• Works in conjunction with Leadership to maintain and troubleshoot network systems.
• Assists the in the day-to-day operation of the computer facility.
• Assists the IT Director with the completion of all Audits and maintaining security standards.
• Develop and modify reports using a variety of report writer programs used throughout the property if deemed necessary by senior management.
• Assists with coverage of the help desk when needed by the department.
• Provide support and assistance to the Xanterra Incident Response Team as needed and requested.
• May need to assist in hardware maintenance on other application servers, arrays, SAN, Cisco networking appliances, and other equipment.
• May need to assist in server patching requirements as needed.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.
• Other duties as assigned.

Qualifications:

• Minimum of 2 years related IT experience.
• Knowledge – Provides knowledge on Information Technology and Administrative Responsibilities needed to successfully support the assigned location(s).
• Leadership – Serves as supportive leader for the department and the organization as a whole on areas concerning technologies and other spheres of influence.
• Analytical Skills – Demonstrates strong analytical skills including the ability to plan complex system-related projects.
• Technical Skills – Knowledge and experience with Microsoft Operating Systems and desktop software is required.
• Security Knowledge – Knowledge of IT security compliance requirements.
• Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required.
• Applications Experience – Experience with the following technologies or similar systems is preferred: Infor CloudSuite, Raymark Retail Systems, Simphony Food & Beverage Systems, Opera PMS, NEC PBX/Telephone Systems and TV/Cable Systems. In addition, knowledge of computer hardware also required.
• Preferred Qualifications:
• Associate’s degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting
• Background in hospitality-based IT systems
• Microsoft Certified Systems Engineer (MCSE) certification
• Prior experience with Payment Card Industry compliance requirements.
• Significant work experience can substitute for formal education.

Physical Requirements include:

• Physical demands: While performing the duties of this position, standing, stooping and bending regularly is required, as well as the ability to lift up to 100 pounds. Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Work environment: May be exposed to unusual temperature ranges (both cool and hot). The noise level in the work environment can be loud. Minimal travel outside the property may be required. Ability to drive long distances or be in a vehicle for long time periods due to slow traffic patterns within the park. Must be able to be on location or accessible via remote connectivity technology within a 30 minute time period in the event of an emergency.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

• Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property including POS Hardware.
• Oversees maintenance of records and logs associated with computer processes.
• Can be assigned to act as the Technical Adviser on Duty in the absence of Director of IT.
• Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations.
• Works with software and hardware support personnel towards the resolution of problems.
• Install and maintain personal computers and software as requested.
• Works in conjunction with Leadership to maintain and troubleshoot network systems.
• Assists the in the day-to-day operation of the computer facility.
• Assists the IT Director with the completion of all Audits and maintaining security standards.
• Develop and modify reports using a variety of report writer programs used throughout the property if deemed necessary by senior management.
• Assists with coverage of the help desk when needed by the department.
• Provide support and assistance to the Xanterra Incident Response Team as needed and requested.
• May need to assist in hardware maintenance on other application servers, arrays, SAN, Cisco networking appliances, and other equipment.
• May need to assist in server patching requirements as needed.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.
• Other duties as assigned