IT Technician II at Engaging Solutions, LLC

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, User Support, Microsoft 365, Windows OS, Networking Fundamentals, Scripting, Problem-Solving, Communication Skills, Security Policies, Application Deployment, Cloud Services, System Optimization, Customer Service, Technical Support, Software Development, AI Tools

Industry

Business Consulting and Services

Description

Description **Please Note: Candidate will be required to be on-site during initial training period. Hybrid schedule will be discussed once training is completed.** Who We Are: Founded in 2005, Engaging Solutions is a management consulting. Our select team of experts delivers high-impact results across Contact Center Operations, Planning & Community Development, Health Equity, Health Outreach, and Business Intelligence & Data Analytics. Our cross-sector expertise helps us understand client needs and build strong partnerships. We serve government agencies, nonprofits, and corporations nationwide. Our mission is to provide tailored business solutions that improve quality of life in the communities we serve. We live our core values - People, Impact, Community, Equity, and Integrity. We are small enough to be flexible, large enough to deliver excellence, and agile enough to adapt to any organization’s needs. We offer competitive compensation, comprehensive benefits, and a holistic approach to work–life balance, including work-from-home options. Engaging Solutions has been named an IndyStar Top Workplace (2016–2018, 2020, 2022–2025) and recognized among Fortune’s Fastest-Growing Businesses! Position Purpose: We are seeking an IT Systems Administrator with significant hand-on experience in IT operations and user support, and a desire to grow their Healthcare-IT skillset with cutting-edge security and artificial intelligence tools. The successful candidate will have a strong foundation in Helpdesk services, Microsoft technologies, and end-user support, complemented by a background that includes some software development. This role requires a versatile professional who can troubleshoot, implement solutions, and collaborate across teams to ensure seamless technology operations. Competencies/Duties: Helpdesk & User Support Provide immediate Tier 1–2 technical support for hardware, software, and network issues. Manage urgent incident resolution and escalate complex issues, when necessary, while sending non-urgent issues to be resolved by our MSP. Manage trouble ticket flow to and from our managed services partner, exercising good judgement on issues that should be handled internally vs issues that should be handled by our MSP. Deliver exceptional customer service to internal stakeholders, prioritizing issue severity to determine response urgency. Ability to explain complex technical issues using language that is understood by non-technical audiences. Maintain Accurate inventory control of all IT assets. Microsoft Products Expertise Administer and support Microsoft 365 suite (Office Apps, Exchange, Teams, SharePoint, OneDrive). Maintain Windows operating systems, security software, and support users with general operations. Support complex security policies and guidelines in all cases. Assist users in finding solutions to their business problems by utilizing tools that are available, and within the security guidelines already established for the organization. Development & Automation Utilize scripting as needed for automation and system optimization. Collaborate on small-scale development projects or integrations. Support application deployment, patching, and troubleshooting. Experience with Visual low-code/no-code development is a significant plus and will contribute to your career path as we continue to push custom AI applications into our environment. (bonus points given for Outsystems development experience) Infrastructure & Systems Assist with server maintenance, virtualization, and cloud services, primarily by being “hands on the ground” for more senior personnel who monitor or troubleshoot local systems. Monitor system performance and implement proactive improvements. Respond to outage situations as needed. Requirements Position Requirements/Abilities: 3-5+ years of experience in IT support and technology operations. Strong proficiency in Microsoft technologies (Windows OS, Microsoft 365, Active Directory). Solid understanding of networking fundamentals and troubleshooting. Superior ability to research to find the answer to presented problems. Experience with scripting and basic development. Excellent problem-solving and communication skills. Strong desire to expand their skillset into additional areas of technical competence. Work history that reflects ongoing progression of responsibilities, and the utmost in reliability. Ability to pass advanced security screening as a condition of employment. Education, Work Experience, Licensure: Technology-related degree, although certifications and work history with relevant technologies will be considered in lieu of a degree. Supervisory Responsibilities: This position does not require supervisory responsibilities. Contacts: Internal and external stakeholders. Environment/Physical Demands: Hybrid schedule – up to three days in office; in office full time for introductory period Must be able to maintain prolonged periods of working on a computer while sitting at a desk Ability to travel on site as needed Ability to lift 15lbs

Responsibilities

The IT Technician II will provide Tier 1-2 technical support for hardware, software, and network issues while managing incident resolution and collaborating across teams. The role also involves administering Microsoft 365, supporting security policies, and assisting with server maintenance and system performance monitoring.