IT Technician (II) at Genatec Inc
Lachine, QC H8T 1A3, Canada -
Full Time


Start Date

Immediate

Expiry Date

16 Oct, 25

Salary

47806.0

Posted On

17 Jul, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

It Support, Communication Skills

Industry

Information Technology/IT

Description

QUALIFICATIONS

  • 2–3 years in IT support or similar technical role
  • Strong troubleshooting skills across desktop, server, and network environments
  • Experience working with SMB clients or in an MSP is a plus
  • Comfortable driving to client sites across Greater Montreal (valid driver’s license required)
  • Strong communication skills in both English and French
  • Organized, proactive, and accountable
Responsibilities

Client Projects and Deployments

  • Assist with onboarding, migrations, and rollouts for SMB clients
  • Install and configure hardware, software, and network equipment
  • Coordinate with team leads to deliver projects on time
  • Visit client sites to complete hands-on technical work

Support and Maintenance

  • Provide Level 2 support for escalated service tickets
  • Troubleshoot user issues across Windows, Microsoft 365, and remote environments
  • Handle server, network, and backup checks
  • Document resolutions and follow standard procedures

Communication and Coordination

  • Communicate clearly with clients before, during, and after site visits
  • Track tasks and keep tickets updated
  • Report progress to your team lead and flag blockers early
  • Manage your schedule and prioritize work effectively

Learning and Growth

  • Work across tools like ConnectWise, Microsoft 365, and Datto
  • Receive support from senior techs and project leads
  • Build your autonomy and develop toward more advanced roles
Loading...