IT Technician II at Martin County Hospital District

Stanton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Incident Resolution, Diagnostic Tools, Tracking Tools, Desktop Support, Quality Reporting

Industry

Hospitals and Health Care

Description

Description Full-Time History: Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital. POSITION PURPOSE: This role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands- on help at the desktop level. This role is also responsible for quality reporting measures as needed. Requirements Education: Combination of both education and/or experience in IT support responsibilities. Licenses/Certificates: IT related certificate is preferred but not required. Experience: One (1) year experience as an IT Support Help Desk or other IT related position. Clinical experience recommended. Mission Statement: Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve. Vision Statement: Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting. Martin County Hospital District is an equal opportunity employer that is committed to diversity, strong morals, values, and ethics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Responsibilities

This role ensures proper computer operation by resolving end-user help requests, which involves receiving, prioritizing, documenting, and actively troubleshooting issues. Resolution may require providing in-person, hands-on assistance at the desktop level and escalating incidents when necessary.