IT Technician Intermediate - 2nd Shift at Plateau Software Inc

Sierra Vista, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Network Peripherals, AV Systems, Ticketing Systems, Student Onboarding, Logical Access Control, Security Auditing, DOD Secret Clearance, CompTIA Security+

Industry

Software Development

Description

Description Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau. Plateau Group is seeking an Intermediate level IT Technician to join our team. The Intermediate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required. This is an onsite position at Ft. Huachuca and requires supporting the 2nd shift. Responsibilities: Support daily operations and user support requests 3+ years of IT experience Diagnose and resolve complex hardware faults for end-user devices, network peripherals, and integrated AV systems. Deliver comprehensive physical and logical support for IT assets, including component upgrades, system updates and software deployment- Support student on boarding by validating student network access Facilitate student onboarding by validating network credentials and enforcing logical access control policies Audit and enforce all security requirements during student in-processing to authorize secure network connectivity Provide advanced troubleshooting for student devices and document all technical faults and remediation steps Maintain detailed records of all completed work and system modifications within the local ticketing system Shift differential is included Other duties as assigned Requirements Required Skills: DOD Secret clearance or above CompTIA Security + Certification Preferred Qualifications: Advanced technical experience Ticketing system and metric experience Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EOE Statement: Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Responsibilities

The IT Technician is responsible for troubleshooting hardware and software faults for end-user devices and integrated AV systems. They also manage student onboarding, network access validation, and maintain detailed records in a ticketing system.