Key Responsibilities:

The successful candidate would be responsible for tasks including but not limited to the following:

• Provide timely technical support and guidance to end users across all locations.
• Administer Outlook and Office 365, including user provisioning, email setup, troubleshooting, email archiving and backups.
• Diagnose and resolve hardware and software problems on desktops, laptops and peripheral devices, and perform hardware upgrades and replacements.
• Reinstall operating systems and reimage desktops and laptops, configure system settings, map network drives and install required software, following data backup and restoration procedures throughout.
• Identify and resolve wired and wireless network connectivity issues, and work with the network administrator on complex network problems.
• Support security monitoring software and run regular device scans.
• Support and administer Switchvox VoIP desk phones.
• Troubleshoot printers and set up scan-to-email and scan-to-folder.
• Install and troubleshoot the Newstar and Jonas Construction Enterprise applications.
• Set up network infrastructure, desktops, printers and phones in sales offices and construction trailers, and visit sites regularly to keep operations running smoothly.
• Maintain accurate records of IT inventory, including hardware, software and peripherals, and document support activities and resolutions for future reference.

Skills and Qualifications:

• Degree or post-graduate diploma in IT, networking, computer or electronics engineering, or a related field.
• 2+ years of hands-on IT support experience, ideally in a multi-site environment.
• Working knowledge of Microsoft 365 and Outlook administration, Windows imaging, and network troubleshooting.
• Strong problem-solving skills and disciplined documentation habits.
• Excellent communication and customer service skills with non-technical users.
• Ability to travel regularly to sales offices and construction sites, and to lift and mount rack equipment.
• A valid driver's licence and access to a reliable vehicle are required.
• Certifications such as Microsoft AZ-104, RHCSA, ITIL 4 or CompTIA are an asset.
• Experience with VMWare, Horizon, Sophos, Switchvox VoIP or Newstar Enterprise is an asset.

Salary Range: $70,000- $80,000 plus benefits

TAC Developments may use artificial intelligence (AI) tools to help screen, assess, or select applicants during the hiring process; all hiring and decisions are reviewed by a member of our team.

Submit your application by email to info@taccdevelopments.com.

Selected applicants will be contacted for an initial Zoom interview.

Pay: $70,000.00-$80,000.00 per year

Key Responsibilities:

The successful candidate would be responsible for tasks including but not limited to the following:

• Provide timely technical support and guidance to end users across all locations.
• Administer Outlook and Office 365, including user provisioning, email setup, troubleshooting, email archiving and backups.
• Diagnose and resolve hardware and software problems on desktops, laptops and peripheral devices, and perform hardware upgrades and replacements.
• Reinstall operating systems and reimage desktops and laptops, configure system settings, map network drives and install required software, following data backup and restoration procedures throughout.
• Identify and resolve wired and wireless network connectivity issues, and work with the network administrator on complex network problems.
• Support security monitoring software and run regular device scans.
• Support and administer Switchvox VoIP desk phones.
• Troubleshoot printers and set up scan-to-email and scan-to-folder.
• Install and troubleshoot the Newstar and Jonas Construction Enterprise applications.
• Set up network infrastructure, desktops, printers and phones in sales offices and construction trailers, and visit sites regularly to keep operations running smoothly.
• Maintain accurate records of IT inventory, including hardware, software and peripherals, and document support activities and resolutions for future reference.

Skills and Qualifications:

• Degree or post-graduate diploma in IT, networking, computer or electronics engineering, or a related field.
• 2+ years of hands-on IT support experience, ideally in a multi-site environment.
• Working knowledge of Microsoft 365 and Outlook administration, Windows imaging, and network troubleshooting.
• Strong problem-solving skills and disciplined documentation habits.
• Excellent communication and customer service skills with non-technical users.
• Ability to travel regularly to sales offices and construction sites, and to lift and mount rack equipment.
• A valid driver's licence and access to a reliable vehicle are required.
• Certifications such as Microsoft AZ-104, RHCSA, ITIL 4 or CompTIA are an asset.
• Experience with VMWare, Horizon, Sophos, Switchvox VoIP or Newstar Enterprise is an asset.

Salary Range: $70,000- $80,000 plus benefits

TAC Developments may use artificial intelligence (AI) tools to help screen, assess, or select applicants during the hiring process; all hiring and decisions are reviewed by a member of our team.

Submit your application by email to info@taccdevelopments.com.

Selected applicants will be contacted for an initial Zoom interview.

Pay: $70,000.00-$80,000.00 per year