REQUIREMENTS:

• A minimum of 5 years’ experience with data management and general hardware and software support.
• Grade 12
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Valid driver’s license
• Degree or Diploma in an ICT related field (advantageous)
• CompTIA Security+ Certification
• MCSA Microsoft Certified Solutions Associate Qualification
• CCNA certified / Fortinet NSE4 - 7 (advantageous)

MINIMUM ADVANCED SKILLS AND KNOWLEDGE IN:

• Create an account for the user by using the applicable application.
• Trouble shoot software related problems.
• Apply the incident management procedure.
• Demonstrate an advance understanding of TCPIP protocols.
• Support hardware and software platforms adopted by the Company.
• Troubleshoot network related problems.

Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. Responsible for installing and maintaining computer systems and networks in order to achieve the highest functionality and optimize the role of technology.