IT Technician at K2United LLC

College Station, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk, Help Desk, Microsoft 365, Windows, macOS, Communication, Troubleshooting, Documentation, User Administration, Patching, Maintenance, Compliance Checks, Device Provisioning, Escalation, Asset Management

Industry

IT Services and IT Consulting

Description

Description K2United is an organization that houses two distinct, national, customer-facing brands tied together by a shared purpose: setting the standard for an extraordinary workplace. Through our brands, K2Share and CareerSafe, we provide advisory services in cyber risk management and online education for workforce readiness. Our four core values define how we show up every day: Respect Others – We lead with respect, building trust and connection. Internally Driven – We are relentlessly compelled to accomplish our objectives. Collaborative Innovation – We create by listening, sharing, and working together. Client Success – We hold our client’s mission as our own. We believe in people who are accountable, curious, and motivated to make an impact that matters. Our programs make a big impact—CareerSafe supports 2 million+ users per year, and K2Share delivers IT support on federal systems. You’ll have the opportunity to make a difference in a mission-driven, small-business environment that values professional growth and work/life balance. About You: You are a detail-oriented IT support professional who values human connection. You are comfortable working from tickets, following documented procedures, and communicating clearly with both technical and non-technical users. You understand when to resolve issues independently and when escalation is the right path. Your Impact In this role, you will: Restore employee productivity by resolving IT support tickets efficiently using documented procedures Provide clear, professional communication to users regarding issue status, timelines, and next steps Support secure and reliable workstations through patching, maintenance, and compliance checks Prepare and provision devices and system access to ensure smooth employee onboarding and offboarding Administer user accounts and access in Microsoft 365 and Entra ID according to approved requests Maintain accurate IT asset records throughout the device lifecycle Document troubleshooting steps, resolutions, and outcomes to support knowledge sharing and audits Escalate out-of-scope or blocked issues with complete context to ensure timely resolution Requirements 2+ years of experience in an IT support, service desk, or help desk role Experience working in a ticket-based IT support environment Hands-on experience with Microsoft 365 user administration (licensing, mailboxes, access changes) Experience supporting Windows and/or macOS workstations Strong written and verbal communication skills Ability to work onsite in College Station, Texas Preferred Qualifications: Experience with Jira Service Management or similar ITSM tools Experience with endpoint management tools such as Intune and/or Jamf Familiarity with Microsoft Entra ID or Active Directory Experience supporting employee onboarding and offboarding Basic scripting or PowerShell experience Familiarity with IT documentation and escalation processes Benefits: We’re invested in the people who make our success possible. As a K2United employee, you’ll enjoy a comprehensive set of benefits and opportunities that meet you where you are. These benefits include: 401(k) plan with employer matching contributions Low-cost, comprehensive medical benefits for employees and their families Flexibility for those needing time off for jury duty, voting, military leave, etc. Wellness stipend program (includes fitness reimbursement program) Professional development assistance Casual dress work environment Technical training and certifications as required Any of our CareerSafe Online training courses for free to employees and their immediate family Applicants must be willing to take a drug test and submit to a credit and background investigation as part of the selection process. The U.S. government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for U.S. citizens. K2United, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status. This job description is not an exhaustive list of job responsibilities. K2United management reserves the right to change or alter this job description at any time without notice.

Responsibilities

In this role, you will restore employee productivity by resolving IT support tickets efficiently and provide clear communication to users regarding issue status. You will also support secure workstations through maintenance and compliance checks, and administer user accounts in Microsoft 365.