YOUR QUALIFICATIONS

To succeed in this role, we imagine that you have the following qualifications:

• A minimum of 3 years’ experience delivering IT support, preferably within the pharmaceutical industry
• Relevant experience with pharmaceutical systems and ITIL methodology
• Basic knowledge of LAN/WAN, Server hardware, client and server operating systems
• Strong relationship-building, team-working, and communication skills
• Both Italian and English fluency (written and spoken)
• A proactive, action-oriented, and self-motivated approach
• The ability to work cooperatively across the organization to achieve shared objectives
• A collaborative mindset, focusing on performance and outcomes, and the ability to manage complexity and make quality decisions

YOUR ROLE

As an IT Technician at LEO Pharma, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure at the Segrate production site.

Your responsibilities will include:

• Providing daily support for local systems, applications, and infrastructure
• Ensuring stable, predictable, and reliable IT services, while promoting continuous improvement in productivity, service quality, and customer satisfaction
• Supporting and maintaining IT systems and infrastructure, resolving incidents and requests according to agreed SLAs
• Collaborating with global IT teams to align local requirements with global projects and standards
• Assisting with the preparation of documents for inspections and audits, and maintaining IT disaster recovery procedures
• Providing technical assistance to the Engineering Department and system administration for laboratory systems/applications

To succeed in this role, we imagine that you have the following qualifications:

• A minimum of 3 years’ experience delivering IT support, preferably within the pharmaceutical industry
• Relevant experience with pharmaceutical systems and ITIL methodology
• Basic knowledge of LAN/WAN, Server hardware, client and server operating systems
• Strong relationship-building, team-working, and communication skills
• Both Italian and English fluency (written and spoken)
• A proactive, action-oriented, and self-motivated approach
• The ability to work cooperatively across the organization to achieve shared objectives
• A collaborative mindset, focusing on performance and outcomes, and the ability to manage complexity and make quality decision