IT Technician Level II at ITEX Property Management LLC

Port Arthur, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Troubleshooting, Network Protocols, System Administration, Deployment, Security Compliance, Windows 10, Windows 11, Google Workspace, TCP/IP, DNS, DHCP, Hardware Repair, VoIP Phone Systems, Root Cause Analysis, Technical Communication, Lifting

Industry

Real Estate

Description

Description The Level 2 IT Support Technician is responsible for resolving complex technical issues escalated from the Level 1 service desk. This role requires a strong understanding of desktop operating systems, network protocols, and enterprise software. You will act as a subject matter expert, ensuring high system availability and delivering a seamless technology experience for all employees. Key Responsibilities Advanced Troubleshooting: Resolve escalated tickets related to hardware failures, OS issues, and complex software configurations. Network & Connectivity: Troubleshoot VPN, Wi-Fi, and basic LAN/WAN connectivity problems. System Administration: Manage user accounts, groups, and permissions within Google Workspace. Deployment & Imaging: Oversee the lifecycle of hardware via JumpCloud and Freshservice, including hardware upgrades. Security Compliance: Support the rollout of security patches, antivirus updates, and multi-factor authentication enforcement. Project Support: Assist the Infrastructure team with office moves, server room or leasing office maintenance, and new software implementations. Technical Requirements: Proficient in troubleshooting Windows 10 and Windows 11 environments. Experience supporting Microsoft Office (Word, Excel) and Google Workspace. Working knowledge of TCP/IP, DNS, and DHCP for basic network troubleshooting. Ability to repair, maintain, and upgrade laptops, printers, and VoIP phone systems (experience with FotiVoice preferred). Additional IT, networking, or cloud certifications are a plus. EOE M/F/D/V Requirements 3–5 years of experience in a technical support role. Preferred Technical Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, or ITIL Foundation. Analytical and Root Cause Analysis: Ability to systematically identify and resolve complex issues. Technical Communication Skills: Ability to clearly convey technical concepts to non-technical stakeholders with patience and professionalism. Physical Requirements: Frequent bending, stooping, and reaching in all directions. Ability to lift up to 50 lbs (servers, monitors, printers). Extended driving may be required. Manual dexterity for handling cables and small components

Responsibilities

The Level 2 IT Support Technician resolves complex technical issues escalated from Level 1, acting as a subject matter expert to ensure high system availability. Key duties include advanced troubleshooting of hardware/OS issues, managing user accounts in Google Workspace, and supporting security patch rollouts.