Full time or part time, permanent from September 2025
This is a role for someone who loves a busy hands-on people-centred environment. You will work across the school ensuring that staff and children have a positive IT experience day in, day out as you help them with peripherals, software and hardware issues and sorting out problems efficiently, and with the help of the IT Manager when needed. You will use the help desk system to record effectively and in a timely manner and get involved in large IT projects as the IT Manager’s second-in-command.
You will love being part of the wider school life with a part to play in videoing (including drone work), photography and getting involved with the social media visuals and having a creative input into the process, as well as working with the Head of Digital Learning and IT Manager for development of IT and resources for the children.
You will be conscientious in your work, will build good relationships with colleagues and will look for opportunities to continue your own professional development.

SKILLS & QUALITIES

• A commitment to safeguarding and promoting the welfare of children and young people; suitable to work with children
• Excellent spoken, written, and verbal English with an eye for design and attention to detail
• Excellent customer-facing skills and the ability to communicate clearly at all levels; Able to quickly establish positive working relationships with all
• Ability to take initiative and work proactively to provide solutions to unexpected problems and situations
• Ability to plan and prioritise own workload, act on own initiative, and manage conflicting demands, with minimum supervision
• Ability to be flexible and adaptable and manage unexpected occurrences effectively and to handle difficult situations with sensitivity, confidentiality, and discretion at all times, combined with a calm personality, a practical approach,h and sound judgement
• Ability to lift and carry, moving equipment on a regular basis, and to occasionally work in awkward positions (e.g., under desks or in network cabinets)
• Creative and resilient
• Enthusiasm, energy, and commitment for the role
• Conscientious and thoughtful
• A willingness to undertake additional training
• Adherence to H&S and other relevant requirements

QUALIFICATIONS

• ICT NVQ Level 2 or similar qualification or experience (essential)
• ICT NVQ Level 3 (desirable)
• CompTIA A+ certification (desirable)

EXPERIENCE (ESSENTIAL)

• Experience in 1st line support
• Hardware and software installation and maintenance
• Support and maintenance of ICT Systems and software
• Diagnosing and resolving PC, peripheral, and application errors
• Management of interactive screens, projectors, printers, and & AV equipment

EXPERIENCE (DESIRABLE)

• Experience of providing IT support in a school/education environment
• Administrating Microsoft M365
• Administration of Microsoft SharePoint
• Experience of video editing
• Experience of sound/lighting for events

Please refer the Job description for details