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IT Technician at LIV HOSPITALITY LLC
Rapid City, South Dakota, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Problem Solving, Critical Thinking, Organization, Self-Motivation, Attention To Detail, Interpersonal Skills, Customer Service, Communication, Technical Support, Network Administration, Scripting, Automation, VoIP, Video Conferencing, Security Tools, Documentation

Industry

Hospitality

Description
Job Details Level: Experienced Job Location: LinkTech Services - Rapid City, SD Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Job Shift: Day Description Responsibilities Manage and resolve escalated tickets from Tier 1 within SLA timelines. Perform onsite and remote network administration tasks. Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue). Provide technical support for operating systems, applications and hardware issues. Document solutions and create/update knowledge base articles to reduce further escalations. Assist in implementing technology solutions, including VoIP, video conferencing and security tools. Train Tier 1 staff and other stakeholders on technical processes. Perform light scripting and automation for routine tasks. Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach. Qualifications Minimum 3 years of experience in a similar role Excellent problem solving and critical thinking skills Highly Organized and Self-Motivated Sense of urgency Detail-oriented Ability to work in a fast-paced environment Possess excellent interpersonal and customer service skills Strong written and verbal communication skills Benefits for full-time Associates: Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants We offer daily pay to all Associates through ZayZoon!!! An equal-opportunity employer
Responsibilities
Manage and resolve escalated tickets from Tier 1 within SLA timelines and perform onsite and remote network administration tasks. Provide technical support for operating systems, applications, and hardware issues while documenting solutions to reduce further escalations.