IT TECHNICIAN at LOGAN Community Resources, Inc.

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1 Support, Tier 2 Support, Hardware Deployment, Hardware Repair, Microsoft Active Directory, Office 365, Windows 11, iOS Support, Preventative Maintenance, Technical Communication

Industry

Non-profit Organizations

Description

Description WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana. What does LOGAN do and why do we exist? LOGAN supports people with intellectual and developmental disabilities so that they and their families may achieve their desired quality of life. What does LOGAN aspire to be? LOGAN envisions a community in which every individual, regardless of obstacles or challenges, is able to reach their full potential. How do LOGAN employees do their jobs every day? LOGAN employees are dedicated to performing their duties with respect, kindness, honesty, loyalty, and quality in mind for LOGAN’s clients, staff, and the agency. LOGAN offers a robust benefits package, which includes: Accruing Paid Time Off and Holiday Pay Medical, Dental/Orthodontia, and Vision plans Rx Help Prescription Cost Assistance Program & KISx Card for optimal surgical procedures 403(B) Traditional and ROTH retirement plans – Company match of up to 3% after 1 year of service Employee Assistance Program (EAP) Flexible Spending Account (FSA) Long-term disability and Reliance Standard Supplemental Insurance Plans (Short-term disability, critical illness, acceded, accidental death & dismemberment) $15,000 company paid life insurance Full time employees eligible for Public Service Loan Forgiveness Program Employee-Referral incentive for qualifying positions The IT Technician role is designed to keep LOGAN systems running optimally by providing support to the IT service desk, deploying workstations, and updating systems. Requirements Essential Functions Manage tier 1 and 2 support tickets and escalate as needed. Educate end users on the solution while completing their support ticket. Deploy new computers, iPads, and Phones. Repair and replace computer hardware components. Setup new iPads and iPhones, laptops, and desktops. Create new user accounts in Microsoft Active Directory, Office 365, and other applications. Perform preventative maintenance. Provide support to IT projects. Additional duties as assigned. General Responsibilities Responsible for the health and safety of persons served. Expected to serve as role model for persons served. Expected to serve as an advocate and to protect the human rights of persons served. Expected to participate in training as required by your supervisor or for all LOGAN staff. Other duties as assigned by supervisor. QUALIFICATIONS Experience 1-year experience in help desk preferred, but willing to train the right person. Knowledge, Skills and Abilities Knowledge of Windows 11, iPads, and general support issues. Must be able to communicate clearly and tactfully, with all levels of employees. Must have a broad, overall view of the LOGAN mission and be able to translate that mission into stated IT Technician objectives. CONTACT RESPONSIBILITY Fulfilling the responsibilities of this job may result in contact with body fluids. LOGAN will provide training and offer Hepatitis B vaccination at no cost to the employee.

Responsibilities

The IT Technician is responsible for maintaining optimal system performance by managing tier 1 and 2 support tickets and deploying workstations. They also handle the setup and repair of computers, iPads, and phones while managing user accounts in Active Directory and Office 365.