OVERVIEW

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer management, networking, and customer service to effectively assist users with their IT needs. The IT Technician will play a crucial role in maintaining and troubleshooting hardware and software issues across various operating systems.

EXPERIENCE

• Proven experience in providing technical support in an IT environment.
• Strong knowledge of computer networking concepts including LAN configurations.
• Familiarity with Microsoft Office applications and desktop support tools.
• Experience with Android and iOS systems.
• Ability to work independently as well as part of a team while demonstrating excellent communication skills.
• IT specific certifications are an asset (ITIL, CSSP, A+, Security+, Network+, Microsoft related certification, M365 Fundamentals, etc.)
• A solid understanding of IT infrastructure components including hardware management and network security protocols.
• Available to work evenings/weekends.
• Ability to work in a fast-paced environment.
• A valid driver’s license and have access to a vehicle
  Job Types: Full-time, Permanent
  Pay: From $55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have a valid driver’s license and have access to a vehicle?
• Do you have any certifications such as: ITIL, CSSP, A+, Security+, Network+, Microsoft related certification, M365 Fundamentals, etc. If Yes, please state which ones

Experience:

• IT: 1 year (required)

Work Location: In perso

• Diagnosing and resolving IT issues (Hardware, Software, Peripheral, Network, etc.)
• Performing necessary maintenance, monitoring, and repair of hardware such as laptops, desktops, printers, cell phones, RF, etc.
• Assist with the full hardware, application and asset management lifecycle (procurement, deployment, maintenance, tracking, documenting, retirement, etc.).
• Directly support the company’s ERP, identifying, escalating and/or triaging to expedite the resolution of issues experienced by end users
• Effectively communicate electronically and in person with users needing technical support
• Active participation in the researching of best practices to maintain profitability, fulfill requirements and gain the best value from our IT systems
• Assist in developing and implementing plans to protect the company’s computer systems from viruses, spyware, software piracy, and unauthorized access and usage
• Assist with account setup and password changes, following up on reported problems and helping users with how to use the system
• Other duties related to special assignments or projects as required