MAIBEC is a dynamic Québec based company first recognized for its leadership in the wood processing industry. With 800 employees across Canada and the United States, it has established itself as a North American leading manufacturer of exterior siding systems.
MAIBEC relies on the quality of its products to build a solid reputation and is recognized as an employer of choice by offering a stimulating environment that ensures the professional and personal development of its people. Find out for yourself as we are currently looking for an on-site IT Support Technician for our Maibec CanExel siding plant in East River, Nova Scotia which is conveniently located between the beautiful communities of Hubbards and Chester.
Description
Location: East River, Nova Scotia
Published: 24/01/2025
Job Type: Full time
Expiration: 31/03/2025
Hours: 40 hours / week
Benefits: Casual Dress, Company Pension, Dental Care, Disability Insurance, Employee Assistance Program, Extended Health Care, Life Insurance, On-site Parking, Vision Care
Base salary: $N/A/year
Requirements: N/A
Bonus: N/A
Responsibilities

Under the supervision of the Infrastructure & Support Supervisor, the technician will:

• Take care of support requests (by phone or email) from users.
• Ensure the return of calls or the update of support tickets to customers by recording all interactions in the ticketing system;
• Analyze problems to identify opportunities for improvement and propose appropriate technical solutions;
• Diagnose problems and failures and take appropriate action to resolve them within a reasonable time;
• Maintain the computer equipment (operating system and applications);
• Work collaboratively with other levels and teams in the IT department to diagnose and understand the most complex issues;
• Ensure the update of the IT equipment inventory;
• Ensure the backup of production systems (computers and systems in the industrial environment).

Qualifications

Qualifications and Experience:

• Studies in Computer Support or equivalent professional experience:
• Proficient in the following areas:
• Microsoft Windows (Windows 11 / Windows Server)
• Microsoft 365 Environment
• DHCP, DNS, Active Directory, SharePoint, Group Policy Objects (GPOs) and Exchange
• Android handheld devices
• Industrial thermal printers
• Network Switching (Cisco or Fortinet)

Skills

• Great ability to learn and adapt;
• Courtesy, resourcefulness, organization, priority management, autonomy;
• Ease in interacting with customers;
• Spoken and written languages: English (required), French (asset);
• Valid driver’s license.

Please refer the Job description for details