As the first point of contact for our users, you’ll play a crucial role in providing exceptional technical support and ensuring a smooth and productive IT experience.
You’ll combine your technical expertise with outstanding communication skills to resolve issues efficiently and effectively, while also contributing to the ongoing development of our Service Desk.
Provide first-line IT support via phone, email, and chat, resolving a wide range of technical issues with a focus on excellent customer service.
Triage and resolve support requests logged in our service desk management application, ensuring timely and accurate resolution.
Image and configure IT devices, including PCs, laptops, and mobile devices, ensuring they are ready for user deployment.
Create and manage user accounts, adhering to security protocols and best practices.
Training junior members of the service desk team, sharing your knowledge and expertise to foster their growth and development.
Contribute to the development and maintenance of knowledge base articles and documentation, promoting self-service and improving team efficiency.
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

JOINING US INCLUDES A COMPREHENSIVE BENEFITS PACKAGE:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more , additional benefits can be found in the benefits documents below
  We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
  Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
  At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
  We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
  Interview Date: To be confirme

Please refer the Job description for details