IT Technician at MAINSTREAM NONPROFIT SOLUTIONS

Topeka, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

20.8

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, User Account Provisioning, Connectivity Troubleshooting, Equipment Troubleshooting, Helpdesk Management, SLA Compliance, Problem Solving, Collaboration

Industry

Executive Offices

Description

Description ****Average hourly rate is $20.80 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** Are you passionate about technology and driven to deliver exceptional service in a dynamic IT environment? Mainstream Nonprofit Solutions is seeking a dedicated IT Technician to join our team in the Topeka, KS Area. About the Role As an IT Technician, you'll be the go-to person for technical support, ensuring smooth operations for our team and the critical work they do for kids and families. Your responsibilities will include: Provisioning user accounts and resolving connectivity issues. Troubleshooting equipment abnormalities. Managing helpdesk tickets and meeting service level agreements (SLAs) within two business days. Supporting staff in your assigned region, with occasional travel as required. Collaborating with a forward-thinking IT team to drive innovation and continuous improvement. What We’re Looking For We’re seeking a self-starter who is eager to learn, solve problems, and work collaboratively. The ideal candidate is: Detail-oriented and proactive. Able to challenge ineffective processes and suggest improvements. Excited about contributing to our mission of strengthening families. Requirements: Education: High School diploma or GED required. Experience: Prior experience in computer systems or a helpdesk setting is preferred. Training: On-the-job training provided. Other: Valid driver’s license and ability to meet agency underwriting standards. Why Join Mainstream Nonprofit Solutions? Flexible Scheduling: Adaptable work schedules to suit your lifestyle. Generous Leave: 20 personal leave days in your first year, increasing to 25 days after the first year, plus 12 paid holidays. Additional Perks: Longevity bonuses, tuition reimbursement, and opportunities for personal and professional growth. Team Environment: Work with a dedicated team committed to service excellence, education, and advocacy. Join Us and Make a Difference! To apply, please visit: www.tfifamily.org/employment TFI is an Equal Opportunity Employer. Requirements Predictive Index assessments assist hiring managers determine if a candidate may be a good match for the position. Please Complete a Predictive Index assessment at the following link: https://assessment.predictiveindex.com/692W/06d6affa-c111-434b-9760-c731e800fd70?type=candidateba The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.

Responsibilities

The IT Technician provides technical support by provisioning user accounts, resolving connectivity issues, and troubleshooting equipment. They are responsible for managing helpdesk tickets within established SLAs and supporting staff across their assigned region.