IT Technician at MAINTAINX INC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Technician Experience, Windows Support, MacOS Support, Google Workspace, OKTA IDM, Mobile Device Management, Networking, Customer Service, Troubleshooting, Problem-Solving, Written Communication, Verbal Communication, French, English

Industry

Software Development

Description

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s. We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are looking for an IT Technician passionate about helping others who want to grow alongside MaintainX. What you'll do: Lead, support, and collaborate in the organization of the process and practices of the IT team. Act as a key resource for the configuration, support, and procurement of hardware and software components. Collaborate in strategic planning of hardware and software procurement. Provide technical support and information to users. Maintain hardware and software inventory. Document and share IT processes. Collaborate with the security team to ensure workstation and network security. Maintain relationships with different employees and departments. About you: 3+ years of IT technician experience. Experience with supporting Windows and MacOS. Knowledge of computers and their components. Experience with Google Workspace. Experience with OKTA IDM. Experience with Mobile Device Management solutions (Kandji/NinjaOne. Basic knowledge of networking (TCP/IP, DNS, HTTPS, 802.1x) Ubiquiti/Cisco environments. Experience in customer service. Ability to prioritize tasks when under pressure. Aptitude for troubleshooting and problem-solving. Familiar with Windows and macOS. A DEC in computer science technology or equivalent. Excellent written and verbal communication skills in both French and English. Bonus if you have: Knowledge of command line tools. Experience with security tools. Ability to communicate technical information clearly to less technical users. Ability to adapt quickly to an existing, complex environment, and learn new concepts and software. Self-motivated, independent, detail-oriented, responsible team player, exhibiting exceptional relationship management skills. Professionalism and integrity. Strong interpersonal and written communication skills. Ability to work in a fast-paced environment. What’s in it for you: Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k) / RRSP enrollment program. Take what you need PTO. A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Responsibilities

Lead and support the IT team in organizing processes and practices. Provide technical support, maintain hardware and software inventory, and collaborate with the security team to ensure network security.