IT Technician
Morrow-Meadows Corporation is accepting applications for a full time IT Technician for its Electrical Division in City of Industry.

REQUIREMENTS:

• High School diploma or equivalent required
• Associate’s degree in Computer Science of Information Systems required; Bachelor’s degree preferred
• Extensive understanding of MS Office 2013/2016 applications
• Advanced knowledge of remote access applications and troubleshooting
• Knowledge of computer hardware and laptops, including Microsoft Windows 10
• Troubleshoot iPhone devices, computer peripherals, scanners and printers
• Awareness of Citrix Virtual Apps and Desktops
• Knowledge of network components (firewalls, switches, and routers)
• Exceptional written and oral communication skills, with the ability to present ideas in user-friendly language
• Ability to work independently with minimal supervision and provide quality deliverables
• Flexible work schedule to support 7 X 24 X 365 environment
• Ability to interact with all levels of personnel
• Ability to handle sensitive information confidentially, previous security clearance a plus
• Ability to learn quickly in a fast paced environment
• Strong organizational skills
• Ability to travel

• The ideal candidate will provide support, installation, configuration, and maintenance of hardware/software products including desktop and laptop computers, peripheral devices and other office equipment for approximately 1100 users
• Provide quality and consistent support to end users by troubleshooting technical issues as reported by end users, escalating unresolved issues as required and maintaining ownership of each issue through resolution
• Log helpdesk issues and notify team members via email when taking an open request and when request is completed
• Resolve user issues including troubleshooting and repair of network connectivity issues, hardware/software failures and printer problems
• Image computers for users from the network, or locally attached storage and install post-imaging software specific to the user’s needs
• Install and configure hardware peripherals including keyboards, monitors, printers, telephones and wireless devices
• Maintain inventory of hardware devices and tracks usage of software licensing
• Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency