Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

IT Technician at MSM Technology, LLC

Newport News, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Windows Operating Systems, Office 365, Computer Systems, Hardware, Software, Ticketing System, Incident Management, First Contact Resolution, Configuration, Setup, Maintenance, Printers, MFP Devices, PXE Imaging

Industry

IT Services and IT Consulting

Description

Description Handle calls from a wide array of individuals from students to VIPs. Answer, validate and triage incoming phone-in Incidents and Requests. Process, validate and triage Incidents and Request submitted through the ticketing system. Review and validate ticket information. Routing and escalating tickets to appropriate support teams. Identifying and performing First Contact Resolution tickets. Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software Configuration, setup, maintenance and troubleshooting for Client‘s computer systems, hardware, and software. Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices Provide technical support to printers and other MFP devices. Images devices using PXE to support new and current equipment. Requirements Security+ CE Certification (IAT Level II) Active Secret Clearance

Responsibilities

The IT Technician will handle calls from various individuals, triage incidents and requests, and provide technical support for computer systems and devices. They will also be responsible for routing tickets to appropriate support teams and performing troubleshooting.