COMPANY OVERVIEW

At Netmate Information Technology, we are a leading company in the technology solutions industry, providing Latest IT products and services to businesses of all sizes. Our innovative solutions have helped countless clients streamline their operations, enhance efficiency, and achieve their business objectives.

QUALIFICATIONS:

• A degree or diploma in Information Technology, Computer Science, or a related field (preferred).
• 2-3 years of proven experience in IT Technician support role.
• Experience with desktop tools, diagnostic software, and IT management tools.
• Diagnose and resolve hardware, software, and network issues.
• Knowledge of network setup and troubleshooting (routers, switches, wireless access points).
• Ability to prioritize tasks and manage multiple support requests.
• Strong analytical skills for troubleshooting and providing effective solutions.
• Excellent interpersonal skills for providing clear, user-friendly support.

• Diagnose and resolve network hardware, software, and connectivity problems for users on-site.
• Install and configure network devices (routers, switches) and resolve connectivity issues.
• Set up and configure new IT equipment (computers, servers, etc.) on-site.
• Offer hands-on support and training to end-users for IT systems and software usage.
• Set up security features like firewalls, antivirus, and encryption on-site.
• Track and manage IT equipment and ensure proper maintenance at the location.
• Maintain positive client relationships by addressing concerns and providing reliable service on-site.
• Respond to on-site emergencies like system failures or network outages and resolve them immediately.