IT Technician

at  OneWorld Rental Global Technology Hire

ABOUT US:

One World IT Rental (OWR) is an esteemed international brand with operations spanning nine locations across seven countries. Our mission is to establish ourselves as the premier short-term IT rental company worldwide, catering to both business and social events. Specializing in providing cutting-edge technology solutions for corporate events, we boast a prestigious client portfolio that includes leading financial institutions, Apple, UN, NATO, Glastonbury, NHS, Disney, and Formula 1.

OPPORTUNITY OVERVIEW:

OWR is currently seeking experienced IT Technician to join our team. As an IT Technician, you will play a pivotal role in setting up and managing IT systems for world-class events, both locally and internationally. This role offers exposure to various facets of our business, including field services and in-house technology installations and support.
You will be gaining experience and exposure in several areas of the business from our in house technical team, field services as well as on-site event technology installations and support. This is an exciting role with field and on site exposure at some of the most biggest events on the planet playing an important role as the onsite Event Technology provider.

REQUIREMENTS:

Demonstrated experience in IT support roles, preferably as an IT technician level 3 or above, is preferred.
Networking skills and communication skills are required.
Right to work in Australia, and able to commute to Sydney.
Possession of a valid Australian driving license and own vehicle.
Must be willing to work flexible hours, including weekends and holidays.
A genuine passion for technology and a strong desire to learn and adapt to new technologies. Excellent verbal communication skills and solid organizational abilities are critical for effectively liaising with clients and team members.
An IT background is advantageous.
Ability to maintain composure under pressure and effectively solve problems in dynamic event.

Setup and configure IT systems and networks on-site to support temporary event requirements, ensuring smooth operation throughout the event duration.
Deploy and manage IT systems within your designated region, including setting up end-user devices such as desktops, laptops, servers, and mobile devices, as well as configuring network equipment and audio-visual hardware.
Perform routine maintenance tasks to ensure the optimal condition of both software and hardware components, including VR headsets, routers, printers, and other peripherals, to guarantee uninterrupted service during events.
Proactively engage with clients to understand their evolving needs and ensure that project requirements are met satisfactorily.
Provide responsive telephone support to users, offering technical assistance and troubleshooting guidance as required to resolve issues promptly.
Monitor the progress of ongoing projects, promptly addressing any technical challenges or concerns that may arise to maintain project timelines and quality standards.
Participate in various event assignments, providing on-site event technology support and engaging in face-to-face interactions with clients to represent the company professionally and ensure client satisfaction.
Be prepared for domestic and international travel as needed to support event technology requirements, demonstrating flexibility and adaptability in accommodating varying event locations.