Provide IT Technical 1 st and 2 nd Level Support on-site to all Grangemouth employees. Ensure employees are kept updated with the status of their fault and speedy resolution.
Follow ITIL best practice using Piramal Helpdesk System.
Supporting stakeholders with new Lab systems and new technologies required to meet business needs.
Support and maintain IT Hardware, Software and documentation as required.
IT Housekeeping e.g. Daily System Checks, Backups, Restores, Security Compliance Initiatives
Follow compliance regulations pertinent to the systems that hold and process our data.
Support with IT Projects and Piramal IT Roadmap plans
To carry out ad-hoc responsibilities as requested.
Responsibilities
Provide IT Technical 1 st and 2 nd Level Support on-site to all Grangemouth employees. Ensure employees are kept updated with the status of their fault and speedy resolution.
Follow ITIL best practice using Piramal Helpdesk System.
Supporting stakeholders with new Lab systems and new technologies required to meet business needs.
Support and maintain IT Hardware, Software and documentation as required.
IT Housekeeping e.g. Daily System Checks, Backups, Restores, Security Compliance Initiatives
Follow compliance regulations pertinent to the systems that hold and process our data.
Support with IT Projects and Piramal IT Roadmap plans
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