Priority IT is an established IT support provider with a diverse range of clients across Wiltshire and Somerset. We take pride in being the superheroes of IT support, working with local businesses ranging from 1 to 50 computer users. We have a strong community focus and founded and setup Wiltshire Digital Drive project aiming to bridge the digital divide. We’re looking for a new team member with a broad range of computer skills and great customer service focus, who is proactive and enjoys identifying and solving problems.
To be successful in this role, you will enjoy meeting other people and building good working relationships with our clients both face to face and by telephone, delivering service at an extremely high standard. You can expect to spend half of your time onsite with clients and half of your time in the office, so if your comfort zone is being behind your desk, this role may not be for you!
Your day-to-day duties will include using your technical expertise in resolving complex issues and liaising with computer users to troubleshoot and resolve problems, along with analysing data to spot and fix issues behind the scenes. You will be helping with installation or upgrading of systems and equipment. Your normal working hours will be 8.30am to 5pm Monday to Friday, however some flexibility is required on occasions such as where installations are undertaken outside of working hours to minimise disruption to clients.
You will have previous experience in 1st line and/or 2nd line IT support with a minimum of 1-2 years at a managed service provider, along with some wider IT support experience. You will have a customer service background where you have developed strong communication skills, a good work ethic and pride in delivering excellent service.
Experience or knowledge of most of the following is required:
· Microsoft Office 365 (passwords, users, groups, permissions)
· Desktop support
· Installing/Configuring and Supporting Microsoft Windows 11
· Understand VLANS, Wifi and Networking
· Active Directory Administration (passwords), users, groups, permissions)
· Azure Active Directory
· Service management ticket based systems
· Mac Support experience (beneficial)
· Laptop/PC diagnostics, upgrades and repair
· Knowledge of server operating system and network architecture (DNS,DHCP, TCP/IP)
· Experience of NinjaRMM and Halo PS would be an advantage
You will have good Maths and English skills (shown by Level 2 qualification or above). Qualifications in IT support or Microsoft Certified Professional accreditations are desirable but not essential: we are more interested in your practical experience in the workplace and your customer focus.
Due to the geographical spread of our clients and regular business travel, you will need a driving licence and you will either need to be over 21 to be added to our company car insurance or have your own vehicle.
As we work with organisations in the education sector, this role is subject to a standard Disclosure and Barring Service disclosure, because the successful candidate will have access to sensitive data and be required to work onsite at educational establishments. Priority IT complies fully with the DBS Code of Practice and our policy on the Recruitment of Ex-Offenders is available on request.
To apply for the position, please send your CV and a covering letter highlighting your relevant skills and outlining why you are the right person for the role.
Closing date: 8th June 2025 2025
Interviews week commencing: 16th June 2025
The salary is between £25,000 - £32,000 per annum (depending on experience). We offer above the statutory minimum holidays -33 days per annum (including bank holidays).
Job Type: Full-time
Job Type: Full-time
Pay: £25,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Free parking

Schedule:

• Monday to Friday

Application question(s):

• Have you previously worked at a managed service provider for at least 2 years?
• Do you have experience of Active Directory Administration (passwords, users, groups, permissions)
• Do you have a valid UK driving license
• Will you be able to commute daily to Westbury, Wiltshire?

Experience:

• IT Technician: 3 years (required)

Work Location: In person
Application deadline: 08/06/2025
Reference ID: IT Technicia

Please refer the Job description for details