COMPANY OVERVIEW

Re-Gen began its journey in 2004 as an integrated recycling and waste management company, and has processed over 1.5 million tonnes of waste. The company stands apart as a dynamic family-owned business with a track record of success, achieved by our ethos of competitiveness through continual improvement

OVERALL PURPOSE OF JOB

The IT Support Technician plays a pivotal role in ensuring the smooth functioning of the Re-Gen’s IT infrastructure. The primary purpose of this role is to provide technical support to end-users, maintain hardware and software systems, and contribute to the overall efficiency and security of the IT environment. By addressing and resolving IT issues promptly, the IT Support Technician helps to minimise disruptions, enhance user productivity, and safeguard the integrity of the company’s data. This position is instrumental in supporting the technological needs of the organisation and ensuring that IT resources align with the broader objectives of the Re-Gen Group.

• Minimising downtime and disruptions in business operations.
• Enhancing the productivity and satisfaction of end-users.
• Safeguarding the confidentiality and integrity of company data.
• Facilitating the successful implementation of IT projects and initiatives.
• Contributing to the creation of a secure and resilient IT environment aligned with organisational goals.

ROLES AND RESPONSIBILITIES

• Respond promptly to IT support requests from end-users.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and other devices.
• Provide clear and effective instructions to users for issue resolution.
• Conduct routine maintenance tasks on computer systems, including updates, patches, and configurations.
• Install, configure, and upgrade hardware and software components as required.
• Collaborate with the senior IT team to implement and manage IT projects.
• Assist in the maintenance and troubleshooting of network infrastructure.
• Support the setup and configuration of routers, switches, and other networking equipment.
• Monitor network performance and address connectivity issues promptly.
• Enforce and adhere to security protocols to safeguard company data.
• Assist in implementing security measures, including antivirus software and firewalls.
• Stay informed about potential security threats and contribute to proactive measures.
• Maintain accurate records of IT equipment, configurations, and user issues.
• Create and update documentation for IT procedures and protocols.
• Contribute to the development of a comprehensive knowledge base for troubleshooting.
• Actively engage in training sessions and learning opportunities
• Stay informed about industry best practices and emerging trends in IT.
• To perform the job in accordance with the Company’s policies and procedures
• To perform any other duties as may be reasonably required from time-to-time
  Duration: Full Time Permanent position that may require working overtime during peak periods.
  Location: Newry (Office Based)
  Hours of work: 40 hours per week
  Benefits: Free Life Assurance, Company Pension Scheme, Healthcare Plan, Employee Perks Card, Free On-site car parking, On- site Company Gym, Canteen Facilities, Career Development Opportunities