IT Technician at SAIC

Lakewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

85000.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Help Desk, Operating Systems, Software Installation, System Performance, Data Integrity, Backup Solutions, Hardware Audits, Technical Support, Troubleshooting, Electro/Mechanical Equipment, Network Systems, Customer Interaction, A+ Certification, Security+ Certification, Network+ Certification

Industry

Defense and Space Manufacturing

Description

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, JOB DESCRIPTION: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. Salary: 80k-85k. EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience, or 4+ years additional experience in lieu of degree. 5+ years in IT support is required. U.S. CITIZENSHIP REQUIRED. A+ Certification or higher required. Security+, Network+, HDI or ITIL certifications desired. Must have or be able to obtain a DOE Q clearance.

Responsibilities

The IT Technician is responsible for installing, configuring, and maintaining operating systems and servers, as well as providing technical support for complex systems. This includes monitoring system performance, ensuring data integrity, and conducting routine audits.