Job Advert
Are you well versed at technology and computer problem-solving? Do you have a passion for supporting others and would like to join an impactful company in Bristol? Science Creates is a deep tech incubator hosting and supporting the development of numerous companies over several sites in Bristol. With a growing core team of over 20, we are looking for someone who can provide IT support for both our team and our building networks. You will assist the IT Systems Administrator in supporting company members and event visitors with network issues and Audio Visual systems in our meeting rooms and event spaces. If you thrive in a fast-paced environment and love the satisfaction of helping others navigate the digital landscape, this role is perfect for you. As an integral part of our team, working closely with the IT Systems Administrator, you’ll have the opportunity to showcase your expertise while making a meaningful impact on our customers’ user experience.

Key responsibilities

• 1st Line Support: Provide responsive first-line technical support to the core Science Creates’ team addressing IT-related issues efficiently and professionally, via email, remotely or in person.
• Troubleshooting: Diagnose and resolve hardware issues, printer problems, minor software problems, and basic network challenges for the Science Creates team.
• AV Setup & Management: Set up, manage, and support audio-visual equipment for conference rooms and events including webcams, TVs, monitors speakers and microphones, ensuring seamless technical operations.
• Assisting with onboarding and offboarding Science Creates staff from our digital platforms.
• VOIP System Management: Set up and install VOIP telephone systems and handsets, liaising with our third party providers regarding phone operations and maintenance.
• Ticketing System Management: Maintain and manage the IT ticketing system, ensuring requests are logged, tracked, and resolved within established timelines.
• Provide support for networked printers and deal with basic driver issues.
• Wi-Fi Support: Offer basic support for Wi-Fi systems, troubleshooting SSID connectivity issues and ensuring network stability and security by assisting the IT manager.
• CCTV Troubleshooting: Conduct basic troubleshooting of CCTV systems to maintain security and functionality. This includes physically resetting CCTV cameras and replacing and running cables for new cameras.
• Physical Networking: Assist with physical networking tasks, such as running and managing network cables, installing wifi access points and switches, liaising with the company members and contractors where necessary.
• Work closely with our third party printing provider to ensure proper printer operations, providing necessary logs and supply levels.
• Flexibility & Adaptability: Be willing to adapt to evolving IT needs and support requirements.

What you need to bring to the role of IT Technician

Essential

• Reliability
• Organisational skills
• Problem solving skills and the ability to troubleshoot common IT issues
• Care for the experience of customers and the community
• Independence with the ability to take initiative
• Motivation and a willingness to adapt in a constantly changing work environment
• Excellent verbal communication skills
• A basic understanding of networking - VLANs, SSIDs, VPNs and firewalls
• An understanding of basic network management, DHCP, POE and cable terminations
• Experience in installing, maintaining and supporting Mac devices, Windows desktops, office software and IOT devices
• Familiarity with basic printing functionality and protocols
• A good understanding of basic office suite applications such as Google Workplace applications, and Microsoft Office.

Desirable

• Prior helpdesk or IT support related experience (e.g. logging support tickets)
• Basic programming experience
• Experience in printing systems, protocols and knowledge on how they operate
• A basic understanding of Windows/Linux server administration
• Understanding of and/or experience working with Ubiquiti technologies

What we’ll offer in return

• A friendly and progressive working environment where personal and professional development is supported
• 25 days annual leave, increasing by a day per year, in addition to bank holidays
• A stylish, modern work environment with a fun and welcoming team
• Flexible working options
• Pension salary sacrifice scheme
• Cycle to work scheme
• Real opportunities for continuous learning, personal development and career progression as the company grows

What next?
If you’re ready to help support the IT function in our scientific ecosystem please submit an online application, including a CV and Cover Letter outlining your skills and suitability for the role.
At Science Creates we are open, respectful, and inclusive. We believe in the power of diversity and strongly encourage applicants from all parts of society. Our focus is purely on your experience and skills.
If you would like to speak to a member of the Science Creates team before applying, then just drop us an email at info@sciencecreates.co.uk.
What is Science Creates?
Founded in 2015 by Deep Tech founders seeking the resources needed to grow their own startups, Science Creates is a Deep Tech ecosystem that supports and empowers scientists and engineers to build world-class startups that can significantly improve the health of people and the planet.
Through its four key pillars—Incubators (lab space), Venture Capital, Platform (community, programmes & partnerships), and Outreach (STEM charity & public engagement)—Science Creates aims to transform scientific and engineering breakthroughs into groundbreaking products.
By scaling these pillars, Science Creates envisions establishing a national, founder-led ecosystem that nurtures thousands of startups, creating a culture of entrepreneurship within UK academia and leveraging advanced technology to lead the 4th industrial revolution, transforming the UK economy, accelerating global sustainability, and improving the health of millions worldwide.
Advert closing date: 27th April
Interview dates: w/c 5th May
Location: Science Creates Old Market, Bristol (close to Bristol Temple Meads train station), various sites in central Bristol. This role is based on site full time with no hybrid working available.
Contract type: Permanent.
Salary: £27,000- 30,000 per annum depending on experienc

• 1st Line Support: Provide responsive first-line technical support to the core Science Creates’ team addressing IT-related issues efficiently and professionally, via email, remotely or in person.
• Troubleshooting: Diagnose and resolve hardware issues, printer problems, minor software problems, and basic network challenges for the Science Creates team.
• AV Setup & Management: Set up, manage, and support audio-visual equipment for conference rooms and events including webcams, TVs, monitors speakers and microphones, ensuring seamless technical operations.
• Assisting with onboarding and offboarding Science Creates staff from our digital platforms.
• VOIP System Management: Set up and install VOIP telephone systems and handsets, liaising with our third party providers regarding phone operations and maintenance.
• Ticketing System Management: Maintain and manage the IT ticketing system, ensuring requests are logged, tracked, and resolved within established timelines.
• Provide support for networked printers and deal with basic driver issues.
• Wi-Fi Support: Offer basic support for Wi-Fi systems, troubleshooting SSID connectivity issues and ensuring network stability and security by assisting the IT manager.
• CCTV Troubleshooting: Conduct basic troubleshooting of CCTV systems to maintain security and functionality. This includes physically resetting CCTV cameras and replacing and running cables for new cameras.
• Physical Networking: Assist with physical networking tasks, such as running and managing network cables, installing wifi access points and switches, liaising with the company members and contractors where necessary.
• Work closely with our third party printing provider to ensure proper printer operations, providing necessary logs and supply levels.
• Flexibility & Adaptability: Be willing to adapt to evolving IT needs and support requirements