Information Technology, Sheridan County
Open Position: IT Technician, Full-Time (Grade 15), Non-Exempt
Salary: $46,723.09 to $50,315.65
Benefits: Medical insurance and prescription drug coverage, dental insurance, eye care insurance, term life insurance, Wyoming Retirement Program, vacation and sick leave, and paid holidays.
Position Summary: This position is responsible for help desk support services for Sheridan County Courthouse departments and for assisting with the day-to-day network and systems maintenance issues.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of information systems architecture, principles, concepts, and methods.
• Knowledge of operating systems and network systems, their related security features, capabilities, and vulnerabilities.
• Knowledge of the technologies, products, methods, and tools used to create and maintain the desired infrastructure.
• Skill in troubleshooting and resolving computer hardware and software issues.
• Skill in oral and written communication.

MINIMUM QUALIFICATIONS:

• Knowledge and level of competency commonly associated with the completion of an associate’s degree in a course of study related to the occupational field and/or experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
• Ability to pass a Wyoming DCI background investigation as required by the FBI for Electronic Information Security.
  For additional information please contact Human Resources at 307-675-2912.
  SEND RESUME AND COVER LETTER TO: humanresources@sheridancountywy.gov or
  224 South Main St Suite B-1, Sheridan WY 82801

• Provide help desk support for County workstations located in the Courthouse, Attorney’s office, Public Health, Road & Bridge, Sheriff’s Office, and other County entities as
• Install all new workstations, printers and the software required for individual employee and department-wide tasks.
• Diagnose and repair hardware and software issues on workstations.
• Use Active Directory to create new user accounts and disable old accounts; set up new user email accounts in Microsoft 365.
• Maintain the County website; coordinate edits and updates with departmental website editors; provide technical support to department editors when necessary.
• Maintain organization of IT equipment storage room and associated new and used hardware, prepare retired workstations for recycling.
• Assist in programming phone PBX system for existing and new employees; help maintain the voice mail functions for departmental extensions.
• Assist County departments in receiving IT support from outside software vendors under contract to provide support for third-party software.
• Assist with management of security cameras and security video storage systems.
• Prioritize and resolve IT requests in a timely and efficient manner.
• Manage IT requests, communication, and documentation through use of service request ticketing system.
• Assist with deployments, upgrades, and management of enterprise IT systems.
• Maintain file storage and document repositories; create and manage user permissions as
• Assist IT Manager with the administration and maintenance of the County’s network and budget as needed.
• Perform other related duties as assigned.