IT Technician at Snap-Tite Hose

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, macOS, Networking Protocols, TCP/IP, DNS, DHCP, VPN, Office 365, SharePoint, Database Management, Cybersecurity, Problem-Solving, Communication, Interpersonal Skills, Organizational Skills, Troubleshooting

Industry

Manufacturing

Description

Description Summary/Objection: The IT Technician will assist in providing technical support to employees across the organization by responding to helpdesk tickets, troubleshooting hardware and software issues, and supporting the day-to-day operation of computer systems. This role will provide hands-on experience delivering onsite IT assistance to users, maintaining workstations, and configuring hardware and software in a professional business environment. Requirements Essential Functions: Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations. Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues. Document all incidents, service requests, and resolutions accurately within the company’s helpdesk/ticketing system. Provide onsite IT assistance to employees, ensuring timely and professional support across departments Additional Responsibilities: Assist with routine system maintenance tasks, including updates, patches, and basic performance checks. Support data backup processes and assist in verifying that company data can be restored when needed. Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience. Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment. Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment. Follow established IT policies, procedures, and security standards to help protect company systems and data. Competencies: Proficiency in Windows and macOS operating systems. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) Proficiency with Office 365, SharePoint, and database management. Knowledge of cybersecurity best practices and endpoint protection. Experience with asset management, software installation, and system upgrades. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills with the ability to train and guide users. Strong organizational skills with the ability to prioritize multiple tasks effectively.

Responsibilities

The IT Technician will provide technical support by responding to helpdesk tickets and troubleshooting hardware and software issues. This role includes maintaining workstations and configuring hardware and software in a professional business environment.