Job Introduction
HMP Forest Bank have an exciting opportunity for a IT Technician to join the team!
In this role, you will act as the first point of contact for incidents assigned to the prison’s IT department, prioritising and managing cases to a successful conclusion. You will assist Sodexo employees in using various networks, CCTV, alarm, and cell call systems, enabling them to use the equipment effectively. You will resolve IT issues independently where possible, and work with the Technical Operations Manager and Technical Operations Engineer (where necessary) to identify problems, find workarounds and more permanent resolutions.
Join Sodexo and be part of something greater.
You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers

MAIN RESPONSIBILITIES

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Escorting of 3rd party contractors
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit
  Please see attached job description for further information regarding the role requirements

YOU’LL BELONG IN A COMPANY AND TEAM THAT VALUES YOU FOR YOU; YOU’LL ACT WITH PURPOSE AND HAVE AN IMPACT THROUGH YOUR EVERYDAY ACTIONS; AND YOU’LL BE ABLE TO THRIVE IN YOUR OWN WAY.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.