COMPANY OVERVIEW

St Anne’s Nursing Home is a family-led care facility in Southampton that has been providing exceptional nursing and residential care since 1985. Our mission is to create a warm and respectful environment where residents feel at home, guided by our core values of Respect, Team Spirit, Continuous Improvement, Accountability, and Empathy.

SUMMARY

We are seeking an IT Technician to join our dedicated team at St Anne’s Nursing Home in Southampton. In this role, you will be responsible for providing essential IT support to ensure the smooth operation of our technology systems, contributing to our mission of delivering high-quality care.

REQUIREMENTS

• Proven experience in IT support or desktop support roles.
• Strong knowledge of computer hardware and operating systems (Windows/Linux).
• Excellent troubleshooting skills for software issues.
• Experience with help desk software such as ServiceNow is a plus.
• Strong customer service skills with a focus on user satisfaction.
• Ability to work collaboratively within a team environment.
  If you are passionate about technology and want to make a meaningful impact in the healthcare sector, we invite you to apply today and join our compassionate team at St Anne’s Nursing Home!
  Job Type: Part-time
  Pay: £12.05-£16.00 per hour
  Expected hours: 24 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay

Experience:

• IT Support: 2 years (required)
• Mobile device management: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Southampton SO17 2EX (preferred)

Work Location: In person
Application deadline: 30/06/202

• Provide desktop support and troubleshoot hardware and software issues for staff and residents.
• Manage and maintain computer systems, including operating systems and applications.
• Assist with the installation and configuration of new hardware and software.
• Respond to help desk requests in a timely manner to ensure minimal disruption.
• Maintain documentation for IT processes and procedures.
• Collaborate with team members to improve IT services and support delivery.