IT Technician at Stoke Space

Cape Canaveral, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

63.7

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk, Windows, macOS, Networking, Customer Service, Troubleshooting, Audio/Video Systems, Low Voltage Cabling, Technical Assistance, Hardware Inventory, IT Asset Management

Industry

Defense and Space Manufacturing

Description

At Stoke, we believe that a thriving space economy leads to a vibrant, sustainable, and equitable future here on Earth. That is why we are building our fully and rapidly reusable vehicle, Nova. It is designed to fly daily and solve the core challenges of space transportation – it reduces cost, increases availability, and enhances reliability. By radically lowering the cost and increasing the cadence of launch, we’re able to create a truly scalable space industry. Our team is mission-driven, collaborative, and empowered with ownership of their work. If you want to work with some of the most dedicated and talented people on Earth, come join us. Description Reusable systems are the key to seamlessly connecting Earth and space. Efficient, drama-free technical operations are foundational to these efforts. We are a small and motivated team, and as an IT Technician on Stoke Space’s Information Technology team, you’ll play a key role in supporting our dedicated launch complex at Cape Canaveral Space Force Station and technical operations across the entire organization. You’ll collaborate with product teams in a fast-moving startup environment as we accelerate toward the first launch of Nova. You must be ready to stay focused, move fast, self-direct, and learn on the fly. Responsibilities Support and maintain computers, phones, peripherals, and other IT systems Setup workstations and IT resources for new employees Assist users with support for software applications and configuration issues Respond to and resolve helpdesk requests, including basic troubleshooting of hardware, software, connectivity, and user access issues, while escalating more complex problems as needed Assist with the execution of IT projects including system upgrades, migrations and maintenance Configure, support, and maintain audio/video/camera systems used for meetings, video conferencing and facility security Install, terminate, and troubleshoot low voltage cabling, including network, phone, and AV wiring Provide technical assistance to the software development, avionics and engineering teams for projects as needed Monitor hardware inventory and manage IT assets Provide a high-level of service to ensure an exceptional end user experience All other duties as assigned Qualifications Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support role 2–4 years of experience in IT support or helpdesk environment Strong knowledge of Windows and macOS operating systems Ability to diagnose and resolve common software, hardware, and connectivity issues Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP) Able to stoop, bend, crawl, and lift up to 50 lbs. unassisted Excellent customer service and communication skills Unbeatable drive and ownership, with a willingness to act proactively to find solutions Preferred Qualifications Experience with CAD system support Experience working in a manufacturing environment Experience with mobile device management (MDM) solutions Benefits Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees. Comprehensive benefits program including subsidized medical, dental, and vision insurance Company-paid life and disability insurance 401(k) plan with employer match 4 weeks’ Paid Time Off Holidays – 10 days (including an end-of-year closure) Paid Family/Parental Leave On-site gym or monthly wellness stipend (depending on location) Dog friendly offices! Compensation Target Levels: Level 1 Range: $34.85 - $50.48 Level 2 Range: $44.71 - $63.70 Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis. Your actual level and base salary will be decided based on your specific experience and skill level. ITAR Requirements To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Equal Opportunity The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring. Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically. Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job. E-Verify Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.

Responsibilities

Support and maintain IT systems including computers, phones, and peripherals. Respond to helpdesk requests and assist with IT projects and technical operations.