Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

SUMMARY

The IT Support Technician provides support for end-user hardware and software applications and assists the IT Manager or contractors as needed in the deploying and maintenance of network resources. Areas of responsibility include, but are not limited to, the evaluation, deployment and servicing of PCs, hand-held devices, laptops, etc., and the OS and software solutions on these devices. This position is also responsible for the maintenance of building security systems and other electronic devices. The IT Support Technician must demonstrate a strong regard for safety, customer satisfaction, professionalism and the Values of the organization.

REQUIREMENTS

• Associates degree in an Information Systems related field or two years’ experience in a technical support position. MCSA or A+ certification a plus.
• Read, write & speak the English language fluently.
• Solid documentation skills.
• Organized and able to prioritize tasks efficiently in a dynamic environment.
• Aptitude for learning unfamiliar technologies and software packages efficiently.
• Comfortable with 1:1, small-group and large-group interactions, including facilitation of user training on virtual or classroom basis.

Other Skills and Abilities

• A strong commitment to success with a “can do / will do” attitude and optimistic demeanor.
• Demonstrated ability to communicate effectively – both orally and in writing.
• Strong listening skills.
• Team-player who gets along well with others and shares knowledge amongst peers.
• Excellent organizational skills.
• Demonstrated ability to tactfully handle difficult situations.
• Ability to meet deadlines and work under pressure in a multi-task environment.

Reasoning Ability:

• Ability to handle multiple and changing priorities concurrently with a positive attitude.
• Ability to work with practical problems and deal with a variety of variables.
• Ability to interpret instructions furnished in written, oral, diagram or schedule form.
• Ability to identify critical issues and recommend appropriate solutions in a timely and cost-effective manner.

Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate. Stoneridge also prohibits harassment of applicants or employees based on any of these protected categories

• Supports, evaluates and installs all software solutions on end-user PCs per corporate guidelines.
• Maintains a friendly, professional, customer service-oriented demeanor with end-users and coworkers.
• Fields support requests in timely fashion and documents all support transactions in helpdesk ticketing system.
• Applies solutions in accordance with corporate policy and Information Systems best practices and procedures.
• Keeps IT Manager appraised of desktop environment, needs, issues, security concerns etc.
• Manages and maintains established Antivirus/Antimalware software on desktop systems.
• Assists IT Manager in projects and maintenance involving back-end and infrastructure as needed.
• Works with IT Manager to ensure proper functioning of surveillance and security systems.
• Must be fluent in all versions of MS Windows and MS Office
• Must be comfortable configuring mobile devices such as hand-held smart phones and tablets.
• Evaluates desktop hardware and software solutions, playing an active role in the acquisition of new hardware and software.
• Maintains hardware and software inventory of deployed systems including desktop PCs, laptops, printers, software licensing, etc.
• Understands basics of networking, file system/file sharing permissions and security.
• Maintains strict confidentiality in all aspects of the job.
• May act as back-up for other roles in IT, including for network-related projects, system updates, data tracking and reporting, and maintenance of data warehouses.
• May participate as team member in project teams and represent the voice of the IT function.
• May facilitate user training sessions in response to new/revised IT policies, procedures, updates, VOC (user feedback) or for purposes of continuous improvement.