Descripción y detalle de las actividades
An IT help desk technician provides technical support to users experiencing computer issues. They are often the first point of contact for customers.

*Responsibilities: *

• Manage and maintain IT infrastructure at three sites: one in-person in Rosarito, Mexico, and two remote in California and Canada.
• Manage and resolve technical support tickets.
• Coordinate with suppliers for the acquisition and maintenance of IT equipment and services.
• Implement and monitor cybersecurity measures.
• Ensure the correct functioning of the company’s networks and systems.

Experiencia y requisitos

• Experience:

** Minimum 2 years in a similar role.

• High level of English.
• Live in Rosarito, Santa Fe or surroundings.
• Degree in informatics, computer sciences or related.
• Technical Skills: **
• Network management.
• Cyber security.
• Management of Office and ERP software.
• Additional Skills: **
• Ticket management.
• Supplier management.
• Sense of urgency.

Beneficios

• Utilidades garantizadas
• Servicios medicos en planta
• Transporte
• Comedor
• transporte
• caja de ahorro
• bonos anuales
• seguro de gastos médicos
• comedor

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*Responsibilities: *

• Manage and maintain IT infrastructure at three sites: one in-person in Rosarito, Mexico, and two remote in California and Canada.
• Manage and resolve technical support tickets.
• Coordinate with suppliers for the acquisition and maintenance of IT equipment and services.
• Implement and monitor cybersecurity measures.
• Ensure the correct functioning of the company’s networks and systems

** Minimum 2 years in a similar role.

• High level of English.
• Live in Rosarito, Santa Fe or surroundings.
• Degree in informatics, computer sciences or related.
• Technical Skills: **
• Network management.
• Cyber security.
• Management of Office and ERP software.
• Additional Skills: **
• Ticket management.
• Supplier management.
• Sense of urgency