IT Technician at Taylor-Listug, Inc.

El Cajon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

26.98

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Software Installation, Troubleshooting, Network Administration, End-User Support, Documentation Review, Desktop Support, Laptop Support, Printer Support, Peripheral Support, Office Phones, Network Connectivity, Audio/Video Equipment, Macintosh OS, Microsoft Windows, MS Office

Industry

Musicians

Description

Overview POSITION SUMMARY The IT Technician will provide support to end users and their devices by analyzing requirements, testing hardware, reading documentation, troubleshooting problems, and installing software solutions. Assist with administration network equipment, servers, and other infrastructure level devices. Be the first line of support for most end-user issues and manage some ongoing projects. You should be comfortable identifying a software or device problem, reviewing technical documentation, and performing the appropriate solution. Department: Information Systems Reports To: IT Manager FLSA Status: Non-Exempt Amount of Travel Required: Occasional Travel to Tecate Job Status: Full Time Work Schedule: Monday-Friday: 8:00am-4:30pm Positions Supervised: None IT Technician Salary Range: $22.00 - $26.98 Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Provides hardware and software technical support to all Taylor Guitar team members by responding to requests within 8-hour time frame. Documents each service request with appropriate information via service request system and follows up with all support requests to ensure support expectations have been met. Installs, troubleshoots, and resolves technical issues with software and hardware on desktop/laptop computers to include printers, peripherals, and accessories, as well as ShoreTel office phones. Troubleshoots Tier 1 network connectivity issues associated with wired and wireless network equipment. Escalates service requests when appropriate but maintains accountability for call close and follow up. Assists with computer build projects as well as computer relocations and system recovery/decommission/recycle efforts. Maintains, troubleshoots, and sets up audio/video equipment, internet connectivity, and other needs for company meetings, departments, clients to ensure a high-quality experience that reflects well on the department and Company. Trains new employees with the new user checklist to ensure new hires are properly trained on basic TG network use (login, network drives, email etc.). Creates end-user-based training documentation and provides group training sessions on general computer and network use and other related subjects. Organizes workspace and IT storage to maintain an organized and safe teamwork area that reflects well on the department and company. Qualifications COMPETENCIES: Customer Focus - Knows who internal customers are. Identifies opportunities that benefit the customer (internal and external). Establishes and maintains effective relationships. Delivers products that meet customer expectations. Results Oriented - Works as a productive and cooperative member of a cohesive group. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results. Solution vs. problem oriented. Demonstrates ability to adjust when obstacles arise. Communicates Effectively - Communicates proactively and with purpose and professionally, in a concise and straightforward manner. Attentively listens to others. Communicates to those involved, especially if agreements cannot be kept. Accountability - Takes personal responsibility for decisions, behaviors, actions, and failures, and commits to necessary corrective action. Able to admit limitations of knowledge yet demonstrate a willingness to do what is needed to improve. Proactively seeks feedback without being defensive. Does what is right because it is the right thing to do. Leaves personal circumstances outside of work to remain engaged in the task at hand. Maintains a positive attitude despite adversity. Reliability - Demonstrates reliable and predictable attendance and punctuality. Accuracy - Ability to perform work accurately and thoroughly. Adaptability - Ability to adapt to change in the workplace. Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. Communication - Must have excellent documentation and communication skills. Detail Oriented - Ability to pay attention to the minute details of a project or task. Language Requirement - Bilingual in English and Spanish is helpful, but not required. Self-Motivated - Must be a self-starter with initiative to create work tasks when support call volume is low. Travel Requirement - Ability to travel to Tecate Mexico. POSITION QUALIFICATIONS Education & Experience: One year certificate from college or Technical School: Required. One to two years related experience and/or training; or equivalent combination of education and experience. Computer Skills: Proven experience with Macintosh operating systems and hardware/software and Apple iDevice products. Proven experience with Microsoft Windows operating systems and MS Office software. Minimum 2 years’ experience with PC Hardware troubleshooting and repair. Certificates & Licenses: Additional certification in A+ or MCP is helpful, but not required. Other Requirements: Must enjoy all aspects of traditional help desk support activity. Must have a professional appearance and behavior. Ability to climb stairs. PHYSICAL REQUIREMENTS Physical Demands Lift/Carry Stand C (Constantly) 10 lbs or less O (Occasionally) Walk C (Constantly) 11 - 20 lbs O (Occasionally) Sit O (Occasionally) 21 - 50 lbs O (Occasionally) Handling/Fingering C (Constantly) 51 - 100 lbs N (Not Applicable) Reach Outward F (Frequently) Over 100 lbs N (Not Applicable) Reach Above Shoulder F (Frequently) Push/Pull Climb F (Frequently) 12 lbs or less O (Occasionally) Crawl F (Frequently) 13-25 lbs O (Occasionally) Squat or Kneel F (Frequently) 26-40 lbs O (Occasionally) Bend F (Frequently) 41 – 100 lbs N (Not Applicable) N (Not Applicable): Activity is not applicable to this occupation. O (Occasionally): Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision (Near) WORK ENVIRONMENT Working conditions are normal for an office or a factory environment. Regarding factory, there is frequent exposure to a variety of wood types and their sawdust. There is frequent exposure to finishing products and finish dust. The noise level in the work environment ranges from quiet to loud. This position description is not exhaustive of the duties that you may be required to perform. Taylor Guitars reserves the right to revise this position description at any time and may require you to perform other duties as circumstances or conditions of its business, competitive considerations or work environment change.

Responsibilities

The IT Technician provides first-line technical support to end-users, addressing hardware and software issues on desktops, laptops, and peripherals within an 8-hour response timeframe. This role also involves assisting with network equipment administration, creating end-user training documentation, and managing IT storage organization.