IT Technician Tier II Support Specialist at Plateau Software Inc

Newport News, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

62000.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Access Validation, Hardware Troubleshooting, Software Updates, Ticketing Systems, Patching, Imaging Systems, Windows 11 Administration, Microsoft Intune, Customer Service, Organizational Skills

Industry

Software Development

Description

Description Plateau GRP is a quickly expanding company that values your skills, training and ideas. Do you feel like a number and not an individual? At Plateau, you are our greatest asset. Do you want to switch career fields to Information Technology? Our company provides a path forward to develop the skills needed for new IT careers. We aspire to promote from within and strive to foster an environment that is welcoming, respectful and inclusive. Thank you for considering a rewarding career with Plateau! This position is onsite at Ft. Eustis. Responsibilities: Support student on-boarding by validating student network access Ensure all requirements are met by the student while in processing to allow for network access Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues Troubleshooting student devices when faults are encountered Document all faults encountered and remediation of faults in the approved ticketing system Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system Monitor the help desk phones during business hours and submit tickets on the behalf of the caller Issue IT equipment to student classes and train the class on proper usage Patch and keep machines updated with the most up-to-date patches Other duties as assigned Requirements Required Skills: High diploma or GED equivalent Secret clearance Security + certification Desired Skills: Willingness to learn and apply new skills Good organizational skills Customer service Patching and imaging systems Windows 11 administrator experience Ticketing system and metric experience Work well with others in a team environment Experience with AUDS/Microsoft Intune Compensation & Benefits: The anticipated salary range for this position is $42,000 - $62,000, with the final offer determined based on factors such as the candidate's experience, education, skills, certifications, and overall qualifications. Plateau offers a comprehensive benefits package for eligible employees, which includes medical, dental, and vision insurance; a 401(k) retirement savings plan with company matching; paid time off (PTO); paid holidays; and additional employee benefit programs. Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EOE Statement: Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Responsibilities

Provide technical support for student IT devices, including hardware upgrades, troubleshooting, and software updates. Manage the ticketing system and help desk phones to ensure timely resolution of technical faults.