Toronto School of Management (TSOM) is dedicated to providing high-quality education that meets the country’s labour needs, ensuring our graduates are well-prepared for successful and impactful careers that help maintain Canada’s long-term status as an international leader in quality of life. The college aims to lead in care and support services by empowering students with experiential learning that aligns with industry needs and nurtures workforce development for a healthier, more supportive world.
TSOM is proud to be a part of Global University Systems (GUS) Canada, the Canadian subsidiary of Global University Systems. GUS is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications and graduate success.

POSITION OVERVIEW:

The IT Technician is responsible for providing technical support and assistance to students, faculty, and staff within the college’s IT infrastructure. The primary responsibilities of this role include troubleshooting hardware and software issues, maintaining computer systems and peripherals, and assisting with network administration tasks. The College IT Technician will play a crucial role in ensuring the smooth operation of the college’s technology resources and providing a positive user experience.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• Previous experience in a technical support role, preferably in an educational or similar environment.
• Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS, Linux), and networking fundamentals.
• Proficient in troubleshooting hardware and software issues, with excellent problem-solving and analytical skills.
• Ability to work independently and prioritize tasks in a fast-paced environment, with a focus on customer service and satisfaction.
• Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Strong attention to detail and organizational skills for managing inventory and documentation.
• Willingness to adapt to changing technologies and learn new skills as required.

KNOWLEDGE AND SKILLS:

• Familiarity with Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are a plus.

• Provide technical support to students, faculty, and staff by responding to help desk tickets, emails, and phone calls in a timely and professional manner.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade computer systems, software applications, and operating systems.
• Perform routine maintenance and repairs on computer equipment to ensure optimal performance and longevity.
• Assist with network administration tasks, including setting up user accounts, managing access permissions, and troubleshooting network connectivity issues.
• Collaborate with other IT team members to implement and maintain technology initiatives, such as software upgrades, system deployments, and infrastructure improvements.
• Maintain an inventory of computer equipment, software licenses, and peripherals, ensuring accurate records are kept.
• Educate users on basic computer operations, software applications, and best practices for data security.
• Assist in the setting up and support of audiovisual equipment in classrooms and meeting spaces.
• Stay up to date with emerging technologies and industry trends, making recommendations for their integration into the college’s IT environment.
  Position Requirements: