We are seeking a proactive and skilled IT Technician (Grade 5) to support the delivery of high-quality technical services across the university.
IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems, and their responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.
This hands-on role is ideal for someone with a strong background in end-user support , hardware/software troubleshooting , and AV/IT equipment maintenance . The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you’re a problem-solver with excellent communication skills and a passion for technology in higher education, we’d love to hear from you.

• Delivery of hardware and software services (including audio visual) to the University; face to face, over the phone or remotely
• Perform an initial assessment of all incidents using scripts, knowledge base, taught knowledge, and best practice; this may lead to a first attempt at incident resolution and/ or referral to 2nd and 3rd line support within DIT
• Undertaking IT diagnostics and problem solving and work and using case management tools to store, update and track info on cases
• Resolve IT based incidents and fulfil IT based service requests following documented case management processes and knowledge articles
• Reassure and set customer expectations by tracking cases and keeping the customer informed on progress
• Identifies and delivers continual service improvement initiativesProactively participate in furthering your professional development