DESCRIPTION

Reports to: Head of infrastructure and IS
Location: Leicester (travel to our Nottingham site will be required, therefore access to a car is essential)
Working hours: Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.
Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers.
As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician to work primarily at our corporate office based in Leicester with some travel to the Innovation Centre based in Nottingham and other sites.

• Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
• Ensuring that all IT support calls are recorded accurately within the ticketing system.
• Carrying out support for client users with day-to-day IT issues.
• Maintain business conferencing systems.
• Set-up, install and configure PC/Laptops/ mobile devices for internal users.
• Active Directory administration
• Windows Desktop administration using Group Policy
• M365 configuration and management.
• Create user guides for colleagues and users.
• Asset management.
• Assist with site moves and equipment relocation.
• Experience of Helpdesk ticketing system and working to SLA’s.
• Support the renewal of ISO7001 and Cyber Essentials Plus certification