IT Technician at Zentis North America LLC

Plymouth, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Management, Software Installation, Technical Support, System Administration, Cybersecurity, Project Management, Documentation, Analytical Skills, Problem Solving, Communication Skills, User Support, Networking, Microsoft 365 Suite, IT Ticket Systems, Flexibility, Teamwork, Detail-Oriented

Industry

Food Production

Description

IT Technician At Zentis - We are Fruit Masters! Zentis is Europe's number one fruit processing company and one of the leading brand manufacturers of jams, sweets, and custard-based desserts. The Company's North America operations are located in Philadelphia, Pennsylvania and Plymouth, Indiana, where we produce fruit and dairy preparations for a variety of customers including yogurt, ice cream and bakery manufacturers. We are currently looking to recruit a IT Technician for our Plymouth location. The IT technician plays a critical role in ensuring the smooth operation and functionality of information technology systems within Zentis North America. Their expertise spans hardware, software, networking, and user support, making them indispensable in today's technology-driven environments. This document outlines the roles and responsibilities of an IT technician, highlighting the skills and knowledge required to excel in this position. Primary Responsibilities: Hardware Management and Troubleshooting * Installing and configuring computers, printers, scanners, phones, and other hardware components. * Diagnosing issues with hardware and replacing faulty components. * Ensuring that servers and workstations are functioning optimally. * Managing inventory of IT equipment and overseeing hardware upgrades. Software Installation and Support * Installing and updating operating systems and applications. * Providing support for software issues, from compatibility problems to application errors. * Ensuring the security and integrity of installed software. * Training users on new software and recommending best practices. Technical Support * Resolving user-related technical issues, either on-site or remotely. * Managing & responding to help desk tickets and troubleshooting problems promptly. * Educating users about technology tools and policies. * Offering recommendations for improving IT system efficiency. System Administration * Managing user accounts and passwords. * Performing regular backups and ensuring data recovery processes are in place. * Updating systems to protect against vulnerabilities and cyber threats. * Documenting technical procedures and system configurations. * Audit management Cybersecurity * Implement anti-virus and anti-malware solutions. * Monitor systems for suspicious activity and respond to security incidents. * Ensure compliance with organizational security policies. * Educate users about safe computing practices. * Incident Response: Investigating and responding to security breaches or malware attacks. Project Management * Manage or participate in projects to support business initiatives at a local and global level where required. * Collaborate with customers and other colleagues from the IT organization to design solutions. * Managing project work with 3rd party consultants. Documentation * Maintain detailed documentation to ensure that processes, procedures, and resolutions are thoroughly recorded. This includes creating user guides, troubleshooting manuals, and documenting system changes to facilitate knowledge sharing and consistency. * Asset Management and maintaining updated and correct asset information. Formal Education Required: Bachelor’s degree in computer science or related discipline Specific Experience and Key Knowledge Requirements: To excel in their role, the candidate should possess the following skills and attributes. The candidate must also have a minimum of 2 years of experience in the following areas. * Proficiency in operating system management, hardware troubleshooting, and networking. * Experience with installing and supporting the Microsoft 365 Suite. * Experience with IT ticket systems to manage incidents. * Flexibility to work with diverse applications and respond to changing business needs. * Project Work or Management Experience Special Skills and Abilities Required: * Excellent written and oral communications skills, ability to lead discussions, present ideas to audiences of all sizes, and interact with all levels of the organization. * Very good analytical and troubleshooting skills. * Complex problem solving and critical thinking skills. * Strong ability to explain technical concepts in simple terms to non-technical users. * Capability and flexibility to learn new technologies and/or proprietary applications quickly and efficiently. * Multi-tasking abilities, along with the ability to work well under pressure, prioritize and meet tight deadlines. * Sense of ownership and pride in your performance and its impact on the company’s success. * Ability to work in teams and independently. * Thoroughness in documenting issues, processes, and resolutions. * Commitment to delivering a positive experience for users. * Organized, detail-oriented, and able to effectively handle concurrent projects. * Keeping up with rapidly evolving technologies and industry trends. * Manufacturing background is a plus but not required. * German speaking is a plus but not required. EOE/M/F/H/V

Responsibilities

The IT Technician is responsible for ensuring the smooth operation of IT systems, including hardware management, software support, and user assistance. They also manage cybersecurity measures and participate in project management to support business initiatives.