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IT TECHNOLOGIST, MSC at Micron Technology
Simpang Ampat, Penang, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Support, Customer Service, Troubleshooting, Communication, Incident Management, Service Requests, Knowledge Base, Continuous Improvement, Metrics Analysis, Team Collaboration, Process Improvement, Software Development, Factory Metrics Monitoring, Customer Orientation, Problem Solving, Shift Work

Industry

Semiconductor Manufacturing

Description
Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction. Monitor key factory metrics and respond to critical deviation to minimize impact to the factories. Build and improve Knowledge Base to enable timely resolution to the reported issues. Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR). Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency. Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC Specialist Have good communication skill (verbal and written English). Customer oriented - strong advocate of positive customer experience. Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base. Willing to work on 12 hours shift including night shift. Fresh graduate are encouraged to apply.
Responsibilities
Provide global Level 1 support to IT incidents and service requests while monitoring factory metrics. Participate in continuous improvement projects to enhance processes and tools for better efficiency.