IT Tier 2 Support Technician (DLI-W) at Goldbelt, Inc.

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-solving, Communication, Interpersonal Skills, Tier 1 Support, Tier 2 Support, Knowledge Management, IT Planning, C4/IT Baseline Services, Backup And Archive Services, Vendor Management, Security Patching

Industry

Health and Human Services

Description

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. Summary: The IT Tier 2 Support Technician will serve as a IMO & ISO Representative. Responsibilities Essential Job Functions: Monitors conventional & web applications; assesses knowledge management needs; identifies & obtains required resources; provides oversight, planning coordination w/ Garrison IT requirements; initiates & forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common-user C4/IT baseline services; coordinates backup & archive services. The person supports the commander/director/chief for coordination service. It includes advice, planning, & coordination of all IM/IT requirements (business & mission) for their organization. The IMO representative assists commander/ director/chief in effectively managing the organization’s IM/IT processes & resources that enable the organization’s business & mission processes. Qualifications Necessary Skills and Knowledge: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Minimum Qualifications: Associate’s degree from an accredited college or university Substitute w/ 3+ years of experience Training, Certifications, EXP, & Clearance Requirements: IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE/SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Cert. Mac Tech. Experience providing customer support (tier 1 & tier 2 help-desk support). The IMO task is to provide requests for service to DOIM. Ensure installed IT products are supported by the vendor for security patches to address publicly known security vulnerabilities. Secret Clearance Pay and Benefits The salary range for this position is $65,029.12 to $73,157.76 annually. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Responsibilities

The technician serves as an IMO & ISO Representative, managing IM/IT processes and resources to support organizational business and mission goals. Responsibilities include monitoring applications, coordinating with the NEC for repairs, and ensuring IT products are patched against vulnerabilities.