IT TPM at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Organizational Skills, Communication Skills, Project Management, Data Analysis, ServiceNow, ITIL Principles, Incident Management, Collaboration, Microsoft Office Suite, JIRA, SRE Principles, Cybersecurity, Change Management, Monitoring Tools

Industry

Motor Vehicle Manufacturing

Description

Lead the team to prioritize features based on business needs Participate in critical situations bridges assist with tracking timeline and creating incident summaries Collect, consolidate, and analyze data related to project performance Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports. Identify trends and potential areas for improvement based on data analysis. Track project progress against milestones and timelines. Support the preparation of project status updates and presentations. Coordinate communication among team members and stakeholders as directed. Strong analytical and problem-solving skills Detail-oriented with strong organizational skills Assist with transformation projects to improve Command Center services Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes. Research and apply industry/Ford standards to maintain and improve process Established and active employee resource groups Aptitude to recognize roadblocks and escalate issues and seek help when needed. Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders. Self-driven and capable of managing tasks independently with minimal oversight Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations. Skilled at fostering strong collaborative relationships within a team and across departments Experience working with the ServiceNow platform Possesses the ability to effectively motivate and guide team members or peers. Applies strong analytical and logical reasoning skills to identify and solve problems effectively Excellent verbal and written communication abilities. Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs. Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations. Comfortable and effective working in a rapidly evolving environment. Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Experience using specific project management tools (e.g., JIRA, Microsoft Project) Experience using an ITSM platform (e.g., ServiceNow) Knowledge of SRE - Site Reliability Engineering principles Familiarity with ITIL principles or certification Experience documenting processes or creating user guides Understanding of IT concepts Previous Incident and Problem Management Experience Experience working on a global team with geographically distributed team members Knowledge of Ford Credit business operation (Business Centers or Central Office) General knowledge of the Change Enablement (Change Request) process Knowledge of various operating systems, databases, network protocols and programming experience an asset Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus Familiarity with cybersecurity tools, processes, and controls

Responsibilities

Lead the team to prioritize features based on business needs and track project progress against milestones and timelines. Support the preparation of project status updates and coordinate communication among team members and stakeholders.